- Job ID: 54040
- Job Category: Policy, Planning & Research
- Division & Section: Economic Development & Culture, EDC Program Support
- Work Location: City Hall, 100 Queen Street West
- Job Type & Duration: Full-time, 2 Temporary (12 month) vacancies
- Salary: $86,716.00 - $112,255.00, TM1897, Wage Grade 6.0.
- Shift Information: Mon-Fri, 35 hours per week per week
- Affiliation: Non-Union
- Number of Positions Open: 2
- Posting Period: 01-Apr- 2025 to 15-Apr-2025
As the Business Analyst on the Policy and Research Team in the Economic Development and Culture, you will be responsible for implementing project plans, supporting procurement & vendor management relationships, conducting data collection and analysis, supporting project and stakeholder management, reporting on project mandates, as well as providing consultation services to support divisional projects and programs.
In this role, you will ensure commitment and adherence to the City’s core values. Foster an effective, collaborative, engaging working relationship with division staff, the division's management team, staff from other City divisions and all other partners. Fully engages, consults and communicates with all project partners including internal and/or external partners, and stakeholder groups throughout the project lifecycle.
Major Responsibilities
- Conducts research into assigned area ensuring that such research takes into account developments within the field, corporate policies and practices, legislation and initiatives by other levels of government.
- Works with key stakeholders, develops and documents standard operating policies and procedures to collect data to assess performance of local, regional and nation economy as well as of it keys sectors such as the culture sector.
- Executes the above by interviewing, documenting and facilitating business processes, systems and data requirements review/re-engineering sessions with stakeholders.
- Identifies a range of feasible options for operations, policies, technology, information systems and management practices, assessing the implications and viability of each option and recommending changes to improve service delivery.
- Analyzes data to identify trends and patterns that can inform decision-making.
- Prepares business cases, feasibility studies, project charter/plans, business/functional/technical requirements, design documents, training strategies/plans, and user documentation.
- Prepares visual presentations, briefing materials and other documentation as required. Provides presentation support and gives presentations as required.
- Develops terms of reference and methodologies for review.
- Develops and creates a platform and methodology to house all policies, processes and business specific relevant documents.
- Implements detailed plans and recommends policies/procedures regarding program specific requirements.
- Develops options for policies, procedures, business process reviews, management practices, and recommends changes to support management functions and improve efficiency and effectiveness of service delivery.
- Reviews, recommends, and implements improvement to policies, practices and job procedures and monitors performances to ensure optimum services are achieved and ensures the issues are dealt with consistently, timely and in accordance with corporate policies and collective agreements.
- Supports service and workforce rationalization projects.
- Conducts business process reviews and makes recommendations to senior divisional management regarding service optimization and business process simplifications that could result in alternate service delivery, restructuring, changes in staffing levels, and resource allocation.
- Leads and/or liaises with and participates in inter-divisional teams and staff working groups, Committees, and external groups.
- Assists in building and managing cooperative relationships with other divisions to ensure adequate resources are available to achieve project goals.
- Conducts client journey mapping and documents desired client experience outcomes. Collaborates with other sections within P&E to conduct end to end policy and process reviews, input and other feedback as required.
Key Qualifications
- Post-secondary education in the relevant field, such as Business Administration, Public Administration, and Project Management etc., or equivalent combination of education and experience.
- Considerable experience in effectively gathering business requirements using a variety of methodologies, including interviews, surveys, workshops, and document analysis and an ability to facilitate stakeholder discussion to translate complex needs into clear, actionable requirements that drive project success.
- Extensive experience using of Microsoft Office products in order to create reports, and presentations (e.g. Word, PowerPoint, Visio) as well as other relevant application products to create consolidated database (e.g. Sharepoint, WordPress) and business intelligence and data visualization tools (e.g. Excel, PowerBI, Tableu)
- Considerable experience conducting and executing business process reviews to streamline and improve work efficiencies including preparing business process mapping.
- Ability to research, conduct analysis and prepare reports to support policy development activities and to conceptualize and develop options and recommendations to support decision making.
- Ability to work independently and as a member of a high performing business analyst team in a demanding, fast paced and constantly changing environment.
- Highly developed communication skills with the ability to communicate both orally and in writing to all levels of the organization.
- Ability to establish effective working relationships with employees, management and with both internal and external stakeholders and clients.
- Ability to perform statistical data analysis and reporting.
- Familiarity with Municipal Freedom of Information and Protection of Privacy Act, collective agreements, Ontario Statues, including Occupational Health and Safety Act, employment standards, labour and human rights, and other applicable government legislation.
Note To Current City of Toronto Employees
City of Toronto employees are eligible to apply for the posted job opportunity, but cannot hold two different jobs. To be considered for this job posting, you must indicate that you are a "Current City of Toronto employee" on the on-line application form, and provide your "Employee Number".
Equity, Diversity and Inclusion
The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.
Accommodation
The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the
application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.
