Made by Gather - the company behind America’s fastest-growing kitchenware brands . Founded in 2003 by entrepreneur Shae Hong, Made by Gather makes super-premium design and innovation accessible to the world through our kitchenware and lifestyle brands and . We’ve spent 20+ years developing our special sauce, bringing trend-forward design to each of our brands, combined with innovative marketing strategies and collaborative strategic relationships with leading omni-channel retailers.
At our core, we’re built on design, quality, agility, and innovation , and we’re looking for driven individuals who are ready to make an impact. We don’t just create great products; we hustle to bring bold ideas to life, take ownership of our work, stand united as a team, and focus on sales and results while staying fully engaged in everything we do.
The NetSuite Systems Engineer (Operations Focus) is responsible for the hands-on administration, configuration, optimization, and support of the organization’s NetSuite ERP platform with emphasis on Operations, Supply Chain, Logistics, Inventory Management, and Fulfillment. This role partners closely with cross-functional teams—including Operations, Finance, and Supply Chain—to ensure NetSuite operates as an efficient operational engine aligned with business needs.
The ideal candidate comes from a retail/ wholesale industry with focus on operations but will also possess foundational financial NetSuite knowledge to support cross-functional workflows and collaborate effectively with Finance teams.
RESPONSIBILITIES :
- Perform daily NetSuite system administration including role/permission maintenance, workflows, dashboards, and SuiteAnalytics.
- Configure and optimize modules including Inventory, Procurement, Order Management, Manufacturing, WMS, QMS, and PLM integrations.
- Build and maintain workflows, SuiteFlow automations, custom records, and forms.
- Collaborate with Operations leaders to streamline Procure-to-Pay, Order-to-Cash, Inventory, Warehouse, Freight, and QC workflows.
- Improve forecasting, planning, and operational visibility using dashboards, alerts, and KPIs.
- Support and troubleshoot integrations including WMS/3PL, PLM, QMS, EDI platforms, and eCommerce channels.
- Provide secondary support for Finance-related NetSuite processes such as basic GL, vendor records, AP/AR visibility, and financial reporting dependencies as needed.
- Partner with Finance to ensure operational changes do not negatively impact financial processes or month-end close.
- Serve as primary support for NetSuite issues impacting Operations and Supply Chain.
- Develop SOPs, training materials, and conduct in-person training for NetSuite operational workflows.
- Manage release testing, data integrity validation, role-based security, and compliance with audit requirements.
QUALIFICATIONS:
- 3–7 years of hands-on NetSuite administration or systems engineering experience.
- Strong understanding of Operations, Supply Chain, Inventory, and Wholesale/Retail workflows.
- Foundational understanding of NetSuite Financials (GL impact, transaction flows, approvals, AP/AR interactions, period close support).
- Proficiency in saved searches, SuiteAnalytics Workbooks, dashboards, and KPIs.
- Experience configuring items, BOMs, POs, SOs, transfers, inventory adjustments, and fulfillment transactions.
- Excellent problem-solving skills with ability to translate business needs into technical requirements.
- Strong communication skills and ability to support both technical and non-technical business users.
- Preferred: experience with SuiteScript, RESTlets, WMS/PLM/QMS/EDI integrations.
- Preferred NetSuite certifications: SuiteFoundation, Administrator, ERP Consultant.
This full-time opportunity offers competitive pay and a comprehensive benefits package that supports your growth and well-being. At Made by Gather, we have you covered:
- Hybrid work schedule
- Extended medical
- Health Spending Account
- Retirement Savings with Company Match
- Employee Assistance Program
- Discount on our products
- Work from home stipend
- Holiday week off in December
- Summer Fridays
- Free access to fitness center with lockers and showers in office building
- Private courtyard
- Direct access to McGill metro station and REM station
- Adjacent to Time Out Market and other restaurants and retailers
- Dynamic environment surrounded by beauty; we provide coffee, drinks, and snacks to fuel you all day
