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Job Title: Customer Service Representative (Bilingual)
Length: 3 Month Contract with potential for extension
Location: Mississauga, ON (3 days in office)
Hours: 8:30AM to 4:30PM (work day is 8 hours)
Must be fluent French and English
Responsibilities :
- Responsible for professional and prompt answer of incoming customer inquiries within a B2B contact center environment in support of companies business lines.
- Takes initiative to serve customers both proactively and reactively. Ensures that all responses conclude with full explanation of resolution of the customer's question/issue.
- Efficiently provides customers with general product information, appropriate lead times, product availability, ship dates, freight rates, tracking shipments and providing proof of deliveries.
- Verifies all orders for accurate pricing and terms before order entry. Sends Customer Order Acknowledgements to customers
- Identifies trends in customer feedback/issues and, by working with the Customer Care manager, communicates these throughout companies Suggests business improvements and solutions wherever possible.
- Identifies and solves customer service issues (e.g. billing) by working across departmental lines and using business knowledge and common sense.
- Works in partnership with the Sales force to provide customer service and generate sales leads.
Knowledge/Skills/Experience:
- Strong verbal and written communication skills, including the ability to present ideas/concerns/work status in a tactful, convincing manner to peers and management.
- French bilingualism
