Job Title: Program Manager (Claims) - Bilingual English and French
Contract : Duration: 12 months
Location : Hybrid 3 days on site Toronto 18 York, 2 days remote
Summary (brief description of the role)
Program Manager in relation to a high-profile class action settlement engagement. The Manager will be responsible for overseeing critical program workstreams, interacting with project managers, and effectively communicating with stakeholders including senior management. The role will require a “big picture” thinker, with excellent organizational skills to ensure workstreams remain aligned with program objectives.
This position is an opportunity to impact the greater community and live people-first values. The role requires respect for people that potentially face barriers due to trauma, mental health, poverty, etc.
Role Deliverables
- Communicate and interact with a variety of stakeholders including senior management, workstream project managers, partners, and external parties
- Developing methods to exhibit data / information from workstreams for ease of reference by stakeholders
- Monitoring program progress, identifying risks, and working with project managers to implement mitigation strategies
- Maintaining awareness of varying stakeholder requests while balancing core program objectives
- Identifying, tracking, and logging issues for later resolution
- Collaborating with team leaders and management to provide leadership, guidance, and support to meet program goals
- Preparing relevant reporting for senior stakeholders to increase program oversight and accountability
Education/Work Experience
- Bachelor’s or Master’s degree in Business, Public Administration, or a related field
- 5+ years of project / program management experience
- Ability to develop reporting to summarize, contextualize, and simplify data points
- Experience working with product teams and understanding DevOps processes and configurations considered an asset
- English imperative, with Bilingualism (English/French) or the ability to speak an Indigenous language (i.e., Cree languages, Inuktitut, Ojibway etc.) considered an asset
- Knowledge of Indigenous culture is an asset
Technical Skills
- Proficiency in Microsoft Office suite including Outlook, Word, and Excel
- Knowledge of Salesforce is an asset
