Enercare Inc. is one of Canada’s largest home and commercial services companies servicing over one million customers across Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. Enercare is the Experts at Home, operating under several brands including Enercare, HydroSolution, and Pioneer Plumbing & Heating.
A proudly Canadian-owned company, we are the Experts at what we do and deeply care about our customers. We value a diverse, collaborative culture, and take pride in our commitment to health and safety, and knowing our work serves and supports our communities every day. No matter your role, we invest in making sure you have opportunities to grow, learn, and become the Expert you want to be.
If you are ready to become one of our Experts, we would love to hear from you.
Role: Administrative Operations Supervisor
Status: Permanent, Full Time
Location Name: Classic Fireplace
Location Address: Calgary, AB
Job Summary
The Administrative Operations Supervisor is responsible for overseeing day-to-day administrative and office operations, supervising administrative staff, and ensuring efficient, accurate, and customer-focused support across the branch. This role coordinates workflow, invoicing, documentation, and internal processes to support service delivery, financial controls, and compliance with company standards.
Responsibilities
- Supervise, coach, and support administrative staff; set daily priorities, provide training, and complete performance feedback.
- Coordinate administrative scheduling and coverage to meet business needs (dispatch support, paperwork processing).
- Ensure timely, accurate processing of invoices, work orders, purchase orders, and related documentation to support billing and cash flow.
- Maintain organized records and files (digital and paper) in accordance with company policy, privacy requirements, and retention standards.
- Support basic financial and reporting activities (daily reconciliation support, data entry accuracy checks, preparing routine reports).
- Coordinate office supplies, mail/courier, facility needs, and vendor/contractor interactions to keep the office running smoothly.
- Partner with Operations/Branch leadership to identify process gaps, implement improvements, and standardize administrative procedures.
- Promote a positive, service-oriented culture and ensure administrative practices align with safety, quality, and compliance expectations.
- Manage a team of field-based Installers and Technicians, ensuring that the standards/targets set for excellence, customer satisfaction, productivity and cost control of labour, contractors, and other resources used by the team are met. This will require the production of personal action plans.
- Ensure the team generates appropriate levels of sales leads and contract sales to contribute to the growth and profitability of the Company.
- Forecast and meet staffing requirements in line with the planning process and, with the Call Centre, ensure an effective staffing/workload match and that productivity target/quality standards are met.
- Ensure that day-to-day operational problems which impact service delivery are identified and resolved through working with the Centres, Field Support, Supply Chain, Fleet Services, other specialist support services, contractors and suppliers.
- Ensure that the field staff submits invoices and payments for work performed to maximize cash flow.
- Undertake and ensure quality control is carried out so that all work complies with current codes, gas safety regulations and standards.
- Use information gained through day-to-day supervision and quality control to improve business processes.
- Ensure competency and performance appraisals are undertaken, so that training needs are identified and met.
- Develop and maintain excellent customer relations and resolve customer complaints, including negotiation/settlement of compensation and insurance within laid down parameters. Takes action to identify and address the cause for complaint so that repetition is minimized.
- Identify potential or possible ways in which working practices can be improved and new methods introduced to maximize profitability.
- Develop a Service and Sales Culture.
Qualifications
- Post-secondary education in business administration, office administration, or equivalent work experience.
- 2+ years of administrative/office experience, including experience leading or supervising a team.
- Strong customer service and communication skills (phone, email, and in-person).
- Proficiency with common office software (Microsoft Office/Excel) and ability to learn internal systems (scheduling, billing, CRM/ERP).
- Excellent organizational skills with strong attention to detail and the ability to manage competing priorities.
- Comfortable working with administrative metrics and reports; able to identify trends and recommend improvements.
- Capable of working under pressure to meet deadlines while maintaining accuracy and professionalism.
- Ability to maintain confidentiality and handle sensitive information appropriately.
- Ability to meet the minimum requirements for the company’s background check criteria.
- Demonstrated commitment to excellent customer service.
- Sales leadership aptitude.
- Strong technical and computer skills.
- Excellent communication skills.
- Excellent organizational skills.
- Exceptional analytical skills.
- Capable of working under pressure to meet deadlines, productivity and financial targets.
- Ability to motivate and focus staff to meet or exceed targets.
- Valid driver’s license with acceptable driving record.
- The successful incumbent must be able to meet the minimum requirements for our background check criteria.
Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.
Our company leverages artificial intelligence (AI) tools as part of the candidate screening process to help review applications efficiently and fairly. These tools may assist in evaluating qualifications against job requirements. All decisions regarding hiring are ultimately made by our recruitment team. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
