Salary: $80,000$90,000 annual salary, based on skills and experience
Field Service Manager Job Description
Bobcat of the Tri Cities Ltd. | Kitchener Fergus Owen Sound
Bobcat of the Tri Cities is growing, and were looking for a Field Service Manager who is passionate about building and sustaining best-in-class customer experiences while leading a mobile service team of talented heavy-duty equipment technicians across our dealership network.
This is a hands-on leadership role with enterprise visibility. Youll oversee our field service technicians supporting the surrounding markets of our dealerships, set the standard for safety and quality, and ensure customers experience professional, reliable service wherever their equipment is working.
At Bobcat of the Tri Cities, we pride ourselves on building long-lasting relationships with our customers and delivering a top-notch experience from start to finish.
What youll be responsible for
- Leading, supporting, and developing the field service technician team serving all territories
- Owning safety, scheduling, technician utilization, and field service execution
- Acting as the primary point of contact for field service workfrom initial inquiry through billing
- Ensuring high standards for repair quality, documentation, and customer communication
- Proactively scheduling preventative maintenance and following up on due service intervals
- Coordinating daily dispatch, repair updates, and customer status communications
- Partnering closely with Parts, Service, Rentals, and Branch Operations Managers
- Driving continuous improvement in response times, productivity, and customer experience
- Other duties, as assigned
This is a player/coach roleyoull stay close to the work while building systems, consistency, and strong team performance.
What were looking for
- Customer-first, team-aware mindset
- Strong commitment to customer service
- Safety-first operational discipline
- Technical credibility with 421A technicians
- Detailed-oriented, structured operational execution
- Calm, decisive customer issue resolution
Youre a calm, credible leader who enjoys solving problems, supporting technicians, and working directly with customers. You take safety seriously, communicate clearly, and bring structure without bureaucracy. Experience with heavy equipment, service operations, or field teams is an assetbut mindset and leadership matter more.
Bobcat of the Tri Cities Ltd. is committed to providing a barrier-free workplace. Accommodation is available upon request during any stage of the recruitment process.
