Job description:
Tech needs to travel from one location to another. Client will provide a van for tech to use.
Tech needs to have a driver's license. Traveling time is included in 8H work.
Overtime if needed sometimes.. On weekends, tech service may be needed.
Tech needs to have a Windows laptop.
Job Description and Responsibilities
Technical Support Services means the functions associated with the fulfillment of Service Requests and Resolution of Incidents through Level 2 support coordination, including onsite, deskside, diagnosis and break-fix of Supported Hardware (listed in Hardware List section). The Technical Support Services provided by the Supplier include the functions identified as Supplier’s responsibility matrix outlined in MSA.
Supplier will also provide Hands & Feet support and Eye/Smart Hands Support (for Incident Resolution and Service Request fulfilment of Supported Hardware, Supported Software and applications) at customer’s Retail stores and other facilities listed in Section-3 of this SOW.
Supplier will assist End users in diagnosing and resolving Hardware and software related issues with their IT devices. Supplier technicians will perform tasks listed in MSA as well as the below tasks at customer sites:
1) Desk Side Support (Onsite Support)
2) IMACD Services
3) Hands and Eyes/Feet support for Network Devices
Retail Store Devices List along with their purpose
1.Networking Equipment
Routers, Switches, Modem : To manage internet and network connectivity.
Wi-Fi Access Points: To provide wireless internet access.
2.Point of Sale (POS) Systems
POS Terminals: For processing sales transactions.
Receipt Printers: To print customer receipts.
Barcode Scanners: For scanning product barcodes.
Cash Drawers: For storing cash securely.
Pin Pads
3.Security Systems
CCTV Cameras: For monitoring the store.Alarm Systems: For security alerts.
Anti-Theft Tags and Detectors: To prevent shoplifting.
4.Digital Signage:
Displays and Screens: For advertising and information.
Content Management Systems: To control what is displayed.
5.Payment Processing Equipment
Credit Card Terminals: For processing card payments.
Mobile Payment Devices: For contactless payments.
6.Customer Service Tools
Kiosks: For self-service options.
Customer Relationship Management (CRM) Systems: To manage customer data and interactions.
7.Back Office Equipment
Office Computers: For managing inventory, orders, and administrative tasks.
Staff Workstations: For employees to perform various tasks.
Servers: For data storage and management.
Backup Systems: To ensure data is not lost
