Your Role in Supporting Our Members:
As the Lead, Member Experience Readiness, you will guide both member and employee preparedness for upcoming organizational changes that impact the Vancity member experience. You will design readiness plans, assess needs and gaps, support stakeholder engagement, and coordinate communications and sustainment plans. You will play a key role in supporting digital transformation initiatives, including the Vancity website rebrand and digital upgrade projects. This role is ideal for someone who brings strong change management expertise, project delivery experience, and the ability to collaborate across the business to drive successful adoption.
This is a Full-time, Temporary role based at our Vancity head office and will report directly to the Manager, Member Experience Readiness. While this position provides a hybrid work arrangement, you will be expected to be on-site for events and business demands.
How You'll Make an Impact:
- Designing and delivering member and employee readiness plans that support positive member experiences and successful adoption
- Supporting stakeholders and executives to confidently lead and implement change across their business areas
- Conducting readiness assessments to identify needs, gaps, risks, and required activities
- Collaborating with partners in External Communications, Marketing, ITS, and other business units to prepare members and employees for upcoming changes
- Creating communication plans and sustainment plans to ensure effective implementation and long-term adoption
- Leveraging project management and stakeholder engagement skills to coordinate activities and maintain alignment
- Applying change management standards and practices throughout project execution
- Supporting cross-functional project teams through planning, execution, and ongoing monitoring
What You’ll Bring to the Team:
- Post-secondary education in business, communications, change management, or a related field
- Minimum 3 years of experience in change management, project delivery, or transformation environments
- Experience supporting digital transformation initiatives, including website or customer-facing technology changes
- Demonstrated ability to develop readiness assessments, communication plans, and sustainment strategies
- Strong analytical skills with experience gathering data to inform decision-making
- Experience working with diverse stakeholders on cross-functional initiatives
- Change management certification (e.g., Prosci) is considered an asset
Extra Skills That Set You Apart:
- Experience in financial services is an asset
- Experience with customer journey mapping or member experience optimization
- Advanced analytical or modelling capabilities
- Experience designing or implementing digital member experience improvements
You’ll Thrive Here If You Are:
- Results-oriented – able to diagnose needs, collaborate with stakeholders, and secure alignment for solutions.
- Independent – capable of leading work from problem statement through discovery and delivery.
- Technology savvy – comfortable navigating digital transformation and supporting technology implementations.
- Analytical – able to use data to guide decisions and support recommendations.
- A strong problem solver – skilled at identifying issues and developing practical, innovative solutions.
We value lived experience, so if you are interested in this role, we encourage you to apply even if you feel your skills don't perfectly align with those listed.
What You’ll Earn:
The salary band for this role is CG1 Level D. The base pay offered may vary depending on factors such as relevant qualifications, skills, previous experience, and internal equity. As part of our total rewards package, employees may also be eligible for our annual incentive program, subject to program eligibility requirements.
Vancity Talent Programs:
Vancity supports an inclusive hiring process for candidates who self-identify as Indigenous, Black, or Trans. With special permission from the BC Human Rights Commissioner, this initiative provides access to career development opportunities, prioritized job screening, and feedback. Any information you choose to share will be stored securely and used only for recruitment and career development connected to this initiative, in line with the BC Personal Information Protection Act (PIPA). For details, please see our dedicated Talent Programs job posting.
At Vancity we’re committed to creating a welcoming and inclusive workplace to help our people and communities thrive and prosper. Diversity in our workforce is integral so that we can truly represent, understand and respond to our community needs and deliver on our member experience.
We are also committed to an inclusive, barrier-free and accessible recruitment experience for all candidates. If you require any accommodations or support at any stage of the recruitment process (including the application stage), we encourage you to let us know by contacting our Talent Acquisition team at recruitment@vancity.com. We’re here to work with you to ensure your needs are met promptly and effectively. All requests will be handled with the utmost respect and confidentiality, so you can participate fully in the process.
