English will follow
Pilotez l'excution. Prenez les commandes. Livrez des rsultats.
L'opportunitNous recherchons un leader terrain, structur et orient action pour prendre en charge les oprations quotidiennes de notre service aprs-vente. Il ne s'agit pas d'un rle de coordination passif, mais d'un poste pour quelqu'un qui agit rapidement, impose un cadre clair et s'assure que les rsultats sont au rendez-vous.
En tant que Superviseur(e) Service Aprs-Vente, vous serez responsable de l'excution oprationnelle, en veillant ce que les techniciens, les quipes de soutien et les clients soient aligns, soutenus et efficaces. Vous serez la personne de rfrence lorsque les priorits doivent avancer, efficacement et sans compromis.
Votre impact sera direct sur la performance du service, la satisfaction client et la croissance durable de l'entreprise.
Vos responsabilitsExcution oprationnelleDiriger et encadrer les oprations quotidiennes du service aprs-vente (service terrain, support technique, coordination, pices)
Planifier, prioriser et rpartir les tches afin d'optimiser l'efficacit et rduire les dlais
Assurer une excution rigoureuse des activits (installations, SAT, diagnostics, rparations, mises niveau) dans le respect des standards de qualit et de scurit
Identifier rapidement les enjeux, liminer les obstacles et maintenir le rythme des oprations
Leadership & responsabilisationEncadrer directement les techniciens de service et les rles de soutien
tablir des attentes claires et assurer un suivi rigoureux de la performance
Dvelopper les comptences de l'quipe par le coaching et l'accompagnement
Instaurer une culture de performance, d'imputabilit et d'amlioration continue
Gestion des clients & des escaladesPrendre en charge les situations critiques et mener les rsolutions
Communiquer de manire claire, directe et professionnelle avec les clients
Assurer le respect des engagements et la qualit de l'exprience client
Contribuer la fidlisation par une excution constante et fiable
Collaboration transversaleCollaborer troitement avec les quipes de support technique, pices, ingnierie et ventes
Assurer la disponibilit des ressources, des pices et de l'information au bon moment
Identifier et mettre en uvre des amliorations concrtes des processus
Performance & amlioration continueSuivre les indicateurs cls (temps de rponse, backlog, qualit, reprises)
Identifier les problmes rcurrents et dployer des solutions durables
Assurer la rigueur des rapports, de la documentation et des processus
Votre profilFormation technique en automatisation, lectromcanique ou domaine connexe
7 10 ans d'exprience en service aprs-vente ou service terrain
Exprience dmontre en supervision ou coordination d'quipe
Solide capacit prendre des dcisions rapidement, mme sous pression
Votre faon de travaillerVous prenez les choses en main et assumez vos responsabilits
Vous tes structur(e), organis(e) et orient(e) vers l'action
Vous communiquez de manire claire, directe et efficace
Vous maintenez des standards levs et mobilisez votre quipe en consquence
Vous tes ax(e) sur les rsultats, pas seulement sur les efforts
Environnement de travailPoste bas au bureau avec collaboration interfonctionnelle frquente
Dplacements occasionnels chez les clients
Disponibilit requise pour grer les situations critiques
Position du rleRle centr sur l'excution et la supervision oprationnelle
Sans responsabilit complte de budget (P&L)
Interface cl entre les quipes terrain et la direction
Pourquoi BellatRx ?
- voluer dans un environnement innovant et dynamique avec des dfis techniques stimulant votre expertise.
- Diriger une quipe et avoir un impact tangible sur l'excellence oprationnelle.
- Opportunits de croissance professionnelle et de matrise technique.
- Faire partie d'une entreprise qui valorise la prcision, la rsolution structure de problmes et la pense proactive.
BellatRx est un fabricant priv d'quipements d'emballage de taille moyenne qui compte des clients et des fournisseurs en Amrique du Nord et dans le monde entier. Chez BellatRx, nos actions sont guides par ces 6 valeurs fondamentales qui, selon nous, ont t la cl de notre succs en tant que leader mondial dans la conception, la fabrication, la distribution et le service de machines d'emballage et de lignes d'emballage compltes.
BellatRx offre :
- Une rmunration et des avantages sociaux trs comptitifs;
- Un gym sur place, ouvert 24 heures sur 24, 7 jours sur 7;
- Programme de contribution REER/DPSP;
- Activits sociales amusantes;
- Caf gratuit;
- Stationnement gratuit;
La prochaine tape du processus consiste remplir un questionnaire sur l'indice culturel. En plus d'examiner les qualifications et l'exprience des candidats, ce questionnaire nous aide mieux comprendre leur adquation globale et la manire dont ils prfrent tre grs, motivs et communiqus. Pour remplir le questionnaire, cliquez ICI.
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Drive execution. Lead from the front. Deliver results.
The OpportunityWe're looking for a hands-on, decisive leader to take ownership of our Aftermarket Service operations. This is not a passive coordination role it's for someone who thrives on structure, moves quickly, and takes pride in delivering high-quality results.
As our Aftermarket Service Supervisor, you will lead the daily execution of service operations, ensuring our technicians, support teams, and customers are aligned, supported, and moving efficiently. You'll be the go-to person when things need to get done and done right.
Your impact will be felt directly in our service performance, customer satisfaction, and long-term business growth.
What You'll OwnOperational ExecutionLead and control daily aftermarket service operations across field service, technical support, coordination, and parts
Plan, prioritize, and assign work to maximize efficiency and minimize downtime
Ensure all service activities are executed with precision, quality, and safety
Quickly identify issues, remove roadblocks, and keep operations moving forward
Leadership & Team AccountabilityProvide direct, structured leadership to Field Service Technicians and support staff
Set clear expectations and hold the team accountable to performance standards
Coach and develop team members to improve capability and autonomy
Build a disciplined, high-performance culture focused on ownership and results
Customer & Escalation ManagementTake charge of critical customer situations and drive them to resolution
Communicate clearly, directly, and confidently with customers
Ensure service delivery meets commitments no surprises, no gaps
Strengthen customer trust through consistent execution
Cross-Functional CoordinationWork closely with Technical Support, Parts, Engineering, and Sales to resolve issues fast
Ensure the right resources, parts, and information are available when needed
Push for practical improvements in processes and workflows
Performance & Continuous ImprovementTrack and act on key service KPIs (response time, backlog, quality, rework)
Identify recurring issues and implement concrete solutions
Ensure discipline in reporting, documentation, and process adherence
What You BringStrong technical foundation in automation, electromechanical systems, or industrial equipment
710 years in field service or aftermarket environments
Proven experience leading or coordinating teams in fast-paced operations
Ability to make decisions quickly and confidently, even under pressure
How You WorkYou take ownership - you don't wait to be told what to do
You are structured, organized, and highly action-oriented
You communicate clearly, directly, and with purpose
You hold high standards and expect the same from others
You stay focused on outcomes, not just activity
Work EnvironmentOffice-based with strong cross-functional collaboration
Occasional travel to support critical service situations
Flexibility required when urgent issues arise
Role Clarity- Why BellatRx?
- Work in a fast-paced, innovative environment with technical challenges that push your expertise.
- Lead a team and make a tangible impact on operational excellence.
- Opportunities for professional growth and technical mastery.
- Be part of a company that values precision, structured problem-solving, and proactive thinking.
About Us
BellatRx is a mid-market, privately held, manufacturer of packaging equipment with clients and suppliers in North America and Internationally. At BellatRx, our actions are guided by these 6 core values we believe have been key to our success as a global leader in the design, manufacture, distribution and service of packaging machines and complete packaging lines.
Here's how we would take care of you- Health: Group insurance including dental and Telemedicine
- Personal Assistance: Employee Assistance Program
- Savings: RRSP-DPSP contributions plan
- Fun: Employee social activities
- To stay in shape: Access to our on-site employee's private gym.
- Wellness: Paid Personal Time Off
The next step in the process for the is to complete a Culture Index Survey. In addition to reviewing applicants' qualifications and experience, the Culture Index Survey helps us better understand overall fit and how individuals prefer to be managed, motivated, and communicated with. To complete the survey, click HERE.
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