Telephone Operator - Receptionist
Competition No: 2026-TOR
Duration: Auxiliary
Last Updated: 4/1/26
Do you have an interest in public contact work in a policing environment? The City of Burnaby is looking for Telephone Operator Receptionists to work on an auxiliary basis. This is public contact work involved in operating and answering a telephone system at the Burnaby RCMP Detachment. Specifically, this position takes calls and transfers to the appropriate Department or individual, provides information and direction to the public over the telephone and performs various clerical duties. Performs related work as required.
Qualifications include up to high school graduation including or supplemented by telephone/switchboard operation and typing training plus some related experience or an equivalent combination of training and experience. The successful applicant will have sound knowledge in the operation of a multi-line switchboard system and of the functions, regulations and rules governing Police Department operations and activities, as well as have strong written and verbal communication skills. An incumbent will have the ability to deal effectively with the public, staff and officials in supplying information and assistance related to departmental operations and speak distinctly with a good telephone manner. Ability to perform routine clerical and typing assignments and operate standard office equipment. Successful applicants must obtain and maintain an RCMP Enhanced Security Clearance.
Pay Rate:
$26.18 per hour + 12% in lieu of benefits (2024 Rates)
$28.05 per hour + 12% in lieu of benefits (2026 Rates)
Location: RCMP Detachment
Hours of work: This is an auxiliary position, hours and shifts are dependent on operational requirements and scheduled on a as needed basis. Typical shifts in this position will be Monday to Sunday between the hours of 9:00 AM to 8:00 PM.
Please apply online at www.burnaby.ca/careers.
This competition will remain open until filled.
Copies of relevant professional certificates, degrees, or tickets will be required at the time of the interview. Please contact People and Culture at 604-294-7303 if you do not receive a confirmation email within one hour of submitting your application online at www.burnaby.ca/careers. We thank all applicants for their interest; however, only those considered for an interview will be contacted
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EQUAL OPPORTUNITY EMPLOYER
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We respectfully acknowledge that the City of Burnaby is located on the unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), səlilwətaɬ (Tsleil-Waututh), and kʷikʷəƛ̓əm Peoples (Kwikwetlem). Each Nation has distinct histories and distinct traditional territories that fully or partially encompass the city. We encourage you to learn more about the Host Nations whose ancestors have occupied and used these lands, including parts of present-day Burnaby, for thousands of years. We are grateful to be on this territory as we dedicate ourselves to creating an inclusive and diverse workforce that reflects our vibrant community and welcomes applicants of all backgrounds, genders, ages, ethnicities, abilities, sexual orientations, and life experiences.
