Service Coordinator
Pointe Claire, QC
Founded in 1991, the Mircom Group of Companies is the largest independent designer, manufacturer, and distributor of intelligent building and personal safety solutions in North America. Our portfolio, which reaches customers in over 100 countries, includes fire detection and alarm systems, communication and security systems, mass notification systems, nurse call systems, building automation, and smart technologies.
Mircom's mission is to save lives and protect property by providing a range of innovative and advanced solutions that scale to meet the diverse needs of users, from small buildings to the largest complexes. Our unwavering commitment to manufacturing in North America allows us to offer the highest quality and best competitive value across our extensive portfolio of products and solutions.
Summary:Mircom is seeking a motivated and detail-oriented Service Coordinator with proven experience managing all aspects of service and construction activities. The Service Coordinator will report to the Manager and work closely with the service and sales teams. Occasionally, the incumbent may also provide support with light warehouse tasks as needed. This is a full-time, bilingual position based at our Pointe-Claire, QC branch.
Main responsibilities:
- Create purchase orders for the various needs of the service department, including suppliers, subcontractors, equipment and technical requirements.
- Create work orders for service calls and schedule technicians.
- Manage reception tasks such as greeting visitors, handling incoming calls, providing administrative office support, and other urgent requests.
- Manage the inventory and coordination of parts, equipment and tools for upcoming PMA and construction projects.
- Perform transfers of parts between different warehouse locations.
- Monitor suppliers' assets.
- Monitor technicians' assets and their distribution.
- Monitor consumable stock levels and place replenishment orders as needed.
- Create work orders for supplier services.
- Assist in reviewing documents related to billing issues, hours, discrepancies, etc.
- Create and review open work orders to resolve outstanding issues for PMA and construction projects.
- Review the documentation relating to billing discrepancies for work orders.
- Review the documentation relating to billing discrepancies in purchase orders.
- Assist in responding to requests from customer accounts, supplier accounts, customers and sales.
- Document project files and ensure proper filing in shared virtual drives.
- Assisting with credit applications for the service and construction departments.
- Inventory all technical assets and maintain equipment calibration schedules.
- Assisting with certain light warehouse tasks as needed.
- Ensure that the work is carried out in accordance with ISO quality standards and compliance procedures
Requirements and Skills:
- Minimum of 3 years and more of experience in office administration.
- Experience in the industry would be considered an asset.
- Post-secondary education required (diploma or technical certificate).
- Strong computer skills (Microsoft Office – Excel, Word, etc.).
- Excellent customer service skills. Strong interpersonal skills and team spirit.
- Ability to meet tight deadlines. Strong communication skills, both written and oral. Strong organizational skills.
- Maintain a clean and safe work environment.
- Ability to handle confidential information with a high degree of professionalism.
- Must be perfectly bilingual in French and English.
What Mircom offers:
- An excellent working environment with opportunities for advancement
- A competitive salary
- Group insurance benefits
- A company RRSP program
We thank all applicants for their interest in this position, but we will only contact those selected for an interview.
Mircom Group is an equal opportunity employer. We consider all applications without regard to ethnic or cultural origin, religion, marital status, sexual orientation, family status, disability or any other ground protected by the Quebec Charter of Human Rights and Freedoms.
In accordance with the Act respecting equal access to employment in public bodies and the Act to secure the exercise of rights by persons with disabilities, Mircom is committed to providing an inclusive, respectful, and accessible workplace for all persons living with a disability. Accommodations can be provided, upon request, to candidates with specific needs throughout the recruitment process.
Disclaimer:
Mircom does not accept resumes from placement agencies, headhunters, or other recruitment service providers that do not have a formal contractual agreement with the company. Our agreements with providers are limited to specific hiring needs and do not include this or any other posted positions. Any resume or information received from an unapproved provider will be considered unsolicited and will not be considered. No referral, placement, or other fees will be paid for such applications.
