Senior Manager, Contract & Reporting Services
Job ID: 20260298
Location: Greater Vancouver
Full/Part Time: Full-Time
Regular/Temporary: Regular
This is a rare opportunity to take ownership of one of the most complex revenue, payments, and contract portfolios in Canadian transit. In this role, you’ll protect public revenue, manage high-risk commercial agreements, and play a critical role in delivering the next-generation Compass fare and payments system—a fully funded, multi-year transformation affecting millions of customers. If you thrive in complexity and want your work to have visible, lasting impact, this role offers both challenge and legacy.
- Your expertise in commercial contract management will be critical to enforcing complex, high-risk revenue agreements and protecting hundreds of millions of dollars in fare revenue.
- Your ability to interpret legal and commercial language will enable you to resolve escalated vendor disputes, assess claims, and manage matters that may proceed to arbitration.
- Your strength in financial analysis and modeling will support accurate revenue impact assessments, fare changes, and Transit Tariff amendments.
- Your understanding of payment processing and revenue systems will help identify transaction-level risks across millions of daily transactions.
- Your vendor governance skills will ensure contractors are held accountable through KPI-driven oversight while maintaining effective working relationships.
- Your project leadership capability will support RFP evaluations, contract negotiations, and the transition to a next-generation fare and payments system.
- Your judgment under ambiguity will be essential when managing urgent system incidents with immediate customer and financial impact.
- Your disciplined approach to documentation and reporting will ensure decisions stand up to audit, executive, and legal scrutiny.
- Your collaborative leadership style will be invaluable in leading teams responsible for revenue reconciliation, fare infractions, and dispute adjudication.
- Your strategic mindset will help ensure decisions made today remain sound when future system changes are implemented years from now.
Minimum Qualifications:
- A degree in business, law, or a related discipline, with 8+ years of progressive experience leading commercial programs involving complex third-party contracts, negotiations, and performance management.
- Expert knowledge of contract management, including negotiation, interpretation of legal documents, dispute resolution, and vendor performance governance.
- Advanced experience in financial analysis and modeling, particularly in revenue forecasting, tariff amendments, and decision support for senior leadership.
- Proven leadership experience managing professional staff and external contractors in large, cross-functional environments.
- Strong communication and stakeholder engagement skills, with the ability to advise executives, influence vendors, and present complex issues clearly.
Assets:
- Master’s degree (MBA) or Bachelor of Law (LLB)
- Experience in banking, payments, or fare collection systems
- PMP or PRINCE2 certification
- Exposure to public sector, regulated, or transportation environments
Work Schedule
37.5 hours per week.
Work Designation
Hybrid
This position offers the flexibility of working both on-site and remotely within B.C.
Rate of Pay
The salary for this position ranges from $120,560 - $180,840 per annum. Actual salary offered will be based on education, experience, skills, and qualifications as they relate to the role.
We aim to provide competitive pay that reflects your professional background and expertise. We want to ensure our offer will align with your strengths considering experience, skills, and internal equity to offer a fair and equitable salary. The Total Compensation Package, which includes Extended Health, Dental, Transit Pass and enrollment in the Public Service Pension Plan as well as other employment offerings will be discussed in detail as your application progresses.
Equal Employment Opportunity
TransLink is committed to employment equity and building a diverse workforce, representative of the customers we serve and the many communities in the Metro Vancouver region. We welcome and encourage Indigenous applicants, people of colour, all genders, 2SLGBTQ+ and persons with disabilities to apply. Learn more about TransLink's commitment to equity, diversity and inclusion.
Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email us at jobs@translink.ca.
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