Salary:
MasterBUILT Hotels exists to develop, build, manage, and invest in best-in-class hotels across Canada. The MasterBUILT team lives and breathes hospitality, having created a significant number of hotels from the ground up, making us a leading company in North America in this regard. As a proud recipient of Canadas 50 Best Managed Companies award for multiple consecutive years, the MasterBUILT systems and structures have solidified a reputation as industry leaders.
Microtel Inn & Suites by Wyndham is an all-new construction, limited-service hotel brand targeting the midscale segment of the market. Part of the Wyndham Hotel Group family of brands, Microtel has won the JD Power & Associates award for top guest satisfaction in its segment 18 of the past 19 years - an unprecedented achievement in any industry and has consistently been rated #1 in its segment for RevPAR market penetration in the U.S. (based on STR data).
Within Canada, Microtel is the fastest growing new construction brand in the country with over 40 new hotels scheduled to open by 2025. Microtels rapid growth is backed by the strength of MasterBUILT Hotels commitment to develop at least 75 Microtel hotels by 2036, making it one of the most dynamic new brands to ever enter the Canadian marketplace.
NEW OPPORTUNITY:
ROOM CHECKER
Microtel Inn & Suites by Wyndham Lloydminster, SK
The Room Checker will be responsible for participating in the activities of the housekeeping department in a manner that will ensure the hotel guests are provided with clean, attractive, well-maintained rooms and common areas to ensure guest comfort and enjoyment, as well as 100% guest satisfaction guarantees, quality assurance standards, guest security and safety.
RESPONSIBILITIES:
Housekeeping
- Ensure corridors and staff areas are cleaned to standards
- Ensure the timely and accurate completion of housekeeping forms/reports, following procedures required by hotel policy
- Clean rooms and common areas or work in laundry when necessary
- Respond to and anticipate guest needs with any comments or complaints being action following procedures laid down by hotel and company policy
- Inspect all rooms for cleanliness and maintenance issues daily
- Report maintenance issues by completing maintenance slips and follow up in maintenance work in rooms to ensure that work is completed
- Ensure the employee break room is comfortable and clean
- Assist in other areas of the Housekeeping Department
Laundry
- Ensure maximum efficiency/economy of washing machines and dryers
- Assist in collection of used linen from the floors and sort to wash type
- Fold and stack linen
- Change chemical dispensers
- Launder blankets, bedspreads and other items
- Handle soiled linen in accordance with health and safety requirements
- Assist in inventory control
- Notify any repairs/alternations required to linen, terry, bedding and drapes
- Ensure the security of stock and the working area
Breakfast
- Meet and greet guests
- Ensure the breakfast area is free of debris, and all equipment is in working order
- Maintain the satisfaction of all guests
- Enforce safety and security procedures of the hotel by key control, reporting suspicious activity or persons, and locking all storage areas
- Write maintenance notices for all equipment in need of attention, repair or replacement
- Display all food items in accordance to brand standards and in a manner that will ensure guest satisfaction
- Promote guest loyalty through actions, speech and mannerisms
- Provide or locates the answer to all guest inquiries
- Follow all vendor and supplier recommendations, and local codes, concerning food safety and handling
- Present her or himself in a professional manner
- Order of all supplies necessary for the efficient running of the breakfast bar
- Other duties as required
QUALIFICATIONS:
Experience Required
- 1-2 years of experience in a customer service-oriented role
- Previous Host/Hostess experience an asset
Mission Critical Competencies
- Ability to demonstrate being a team player
- Excellent customer service and interpersonal skills
- A fun, positive attitude with a sense of humour
Desired Education
- A High School Diploma or GED required
WORKING CONDITIONS:
- May be required to work early morning and weekend shifts
- Fun work environment, committed to realizing all of our Core Pillars
- May be required to lift objects up to 30 lbs.
MASTERBUILT OFFERS:
- A compensation package that provides incentives and rewards performance
- A flexible benefits package that supports various personal/family situations and work environments
- A rewarding corporate culture that fosters a positive team and family spirit
- A cooperative management team that is strategic and forward thinking
- A fast paced environment with opportunities for advancement
TO APPLY:
To apply send all resumes to https://masterbuilthotels.bamboohr.com/careers/931. We thank all applicants for their submissions, but only those deemed qualified by our hiring manager will be contacted. No phone calls please.
