At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.
Welcome to a sky-high adventure in the beautiful Columbia Valley, British Columbia. The Golden Skybridge Adventure Park is located amidst six stunning National Parks and is an incredible place to live and work. From canyon-spanning zipline rides to moments of awe atop Canada's highest suspension bridge, wonder awaits at Golden Skybridge!
ROLE & RESPONSIBILITIES
Reporting to the General Manager, the Golden Skybridge Operations Coordinator plays a key cross-functional role supporting staff experience, operational efficiency, special projects, and guest satisfaction at Golden Skybridge. This position is responsible for staff housing coordination, onboarding, uniforms, event planning, vendor management, review monitoring, uniform distribution, and various administrative, project and operational tasks. Working closely with multiple departments and external stakeholders, the Operations Coordinator ensures seamless internal operations while enhancing the overall employee and guest experience.
Employee Support (Onboarding, Orientation, & Offboarding)
- Facilitate onboarding workflows including employee profile setup in Whats App, welcome communications, weekly newsletters, staff accommodation, timeclock orientation, and distribution of necessary onboarding materials
- Co-lead GSB and BJC staff orientations, coordinate bookings, scheduling and attendance, and serve as a point of contact for new hires throughout their initial integration
- Administer exit interviews and performance wrap-ups, compiling trend reports to inform HR and leadership of strategy
- Monitor and maintain Golden Ideas requests and execution for future reporting back to management and staff
- Working closely with the Events Coordinator. Provide support and collaborate on execution of events, with a particular focus on staff-related functions and internal team experiences
Internal Communications & Engagement Initiatives
- Plan and execute monthly employee events, social activities, and engagement campaigns that foster morale and team cohesion
- Develop and manage contra partnerships, ensuring equitable access and adherence to GSB policies
- Coordinate staff-wide communications, including internal bulletins, weekly newsletter, and seasonal updates
- Assist employees with internal Pursuit Bookings
Uniform & Policy Compliance Management
- Support management in ensuring team compliance with appearance and grooming standards, including obtaining and tracking signed policy acknowledgments from all employees
- Monitor uniform lifecycle, recommend replenishment timelines, and collaborate with department managers on sizing and forecasting
- Manage uniform inventory, procurement, and distribution
Operational & Administrative Support
- Draft and circulate meeting agendas and notes for recurring leadership and
- interdepartmental meetings
- Manage office supplies inventory
- Manage vendor invoicing and purchase order tracking via Centerviews; ensure timely approvals and budget alignment
- Coordinate staff shuttle operations, including route planning, driver coordination, and collaboration with department heads on scheduling needs
- Collaborate with leadership and cross-functional teams to support the development, coordination, and execution of project plans, ensuring alignment with operational goals and timelines
- Assist General Manager with Weekly Leadership Meeting meetings with minutes and followups
- Support Senior Leadership team, including General Manager, Operations Manager and Hospitality and Guest Experience Manager as needed
Staff Housing & Residential Coordination
- Oversee end-to-end management of employee housing, including onboarding/offboarding via Rent Manager, room inspections, maintenance tracking, inventory management, and the administration of bi-weekly payroll deductions
- Mediate roommate or housing-related conflicts, ensuring a safe, respectful, and well maintained living environment
- Conduct regular audits and work with property management to uphold housing standards
Seasonal Recruitment & Workforce Support
- Assist with seasonal recruitment activities, including interview scheduling, applicant tracking, and onboarding support across diverse departments
- Serve as a liaison between hiring managers and candidates during seasonal ramp-ups
Guest Experience & Reputation Monitoring
- Actively monitor, respond to, and analyze online guest reviews across multiple platforms
- Prepare weekly Net Promoter Score (NPS) and guest satisfaction reports; contribute to monthly guest experience review meetings with insights and action items
- Collaborate with frontline teams to implement service improvements based on review analytics
Payroll Administration for Golden Skybridge Departments
- Serve as the primary liaison for payroll-related processes across multiple GSB
- departments, ensuring timely and accurate submission of employee hours and wage adjustments
- Support department managers in validating timeclock entries within Workday, troubleshooting discrepancies, and resolving missed punches or scheduling errors prior to payroll deadlines
Communications & Community
- Represent GSB internally and externally, manage staff announcements, internal
- postings, and support GSB’s involvement in community initiatives
- Be Golden Skybridge’s representative on the Pursuit Community Foundation board, supporting Pursuits overall goals to give back to our local communities
- Support Golden charities and community groups to ensure they are supported in applying for the Pursuit Community Foundation for funding
REQUIRED SKILLS & QUALIFICATIONS
- Experience in hospitality, HR coordination, or operations support.
- Strong organizational and interpersonal communication skills.
- Proficiency or ability to learn with platforms such as Whats App, Rent Manager,
- RTP, Mail Chimp , Centerviews, Medallia, Outlook and Workday .
- Ability to manage multiple projects across departments in a fast-paced
- environment.
- Conflict resolution training or certification an asset
#LI-KO1
About Us:
We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.
Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Reykjavík and Costa Rica.
Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.
What will your work environment be like?
At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.
Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories
PURSUIT PERKS
Join an inclusive, global team and make life-long connections
Enjoy free access to Pursuit attractions and 50% off for friends
Get discounts on hotel stays, dining, and retail
Access subsidized mental health and wellness resources
Equal Employment Opportunities Information
Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at ta@pursuitcollection.com.
We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.
