At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.
We wake every day to greet glaciers, mountain peaks and turquoise lakes. At Pursuit, we live the dream. We’re united by an intrinsic love of exploring that can’t be confined by physical borders. Together, Pursuit team members and guests create inspiring memories they’ll share with their friends and families for years to come. It’s all about sharing our amazing destinations.
We have gathered a collection of adventure travel experiences, each of them thoughtfully united by their power to inspire and invigorate. As a brand, Pursuit weaves elements of wonder and amazement across our range of awe-inspiring experiences.
Our Vision is to be the world’s leading provider of experiential adventure travel.
Our Mission is to connect guests and staff to iconic places through unforgettable, inspiring experiences.
ROLE & RESPONSIBILITIES
We are seeking a dynamic leader to embrace and lead our front-line teams in providing an elevated guest and experience in beautiful Banff National Park. This is a management role reporting to the Director of Operations, Banff Lodging. As the Operations Manager, you will oversee the day-to-day operations of our 2 properties in Banff. This role is key to providing support to our line staff, encouraging them to go beyond in creating memorable experiences, and fostering a culture of “can do” attitudes. If you have a passion for hospitality along with leadership skills to drive engagement with our teams; this opportunity is for you.
- Lead, mentor and motivate staff across departments to embrace Hospitality Standards and inspire lasting memories for our guests.
- Reimage our Guest journey from start to finish with an emphasis on providing the most welcoming hotels in Banff.
- Oversee our Front of house operations of the Elk and Avenue and Mount Royal Hotel
- Collaborate with hotel & restaurant managers in reviewing and refining operational procedures to empower our team to resolve issues efficiently and effectively.
- Work closely with our Hospitality Excellence team to roll out new procedures and share best practices throughout the region.
- Monitor guest feedback, respond appropriately and work with each department supervisory team to assist in timely replies.
- Identify opportunities to refine and implement best-in-class hospitality and service standards.
- Maintain a high level of standard throughout the properties with a focus on cleanliness, presentation, welcome experience and operational efficiencies.
- Handle guest complaints to avoid negative impacts to the team or guest experience.
- Be a champion of Health and Safety and ensure proper protocols are followed with any incidents or safety concerns
- Collaborate with our attraction partners to assist guests with a seamless visit to Banff National Park.
- Monthly reporting on guest surveys, satisfaction and action plans to drive guest engagement scores.
- Other duties as assigned
REQUIRED SKILLS QUALIFICATIONS & EXPERIENCE
- The ideal candidate will be highly organized
- 2-4 years’ experience operationally at a management level
- A leader in your field, your experience would preferably include a strong background in Front Office and or rooms division
- An innovative thinker who provides solutions to ensure support of guest and employee needs
- Confidence in decision making based on research and trends is an asset to this role.
- Proven team-builder with outstanding motivational skills and coaching ability
- High degree of attention to detail and professionalism
- Demonstrated commitment to finding new and better ways of working by applying learning, feedback and experience
- Results oriented with the ability to be flexible
- Energetic, enthusiastic and self-motivated and prepared to exceed our guest and employee
- Confidence in decision making based on research and trends is an asset to this role.
#LI-KO1
About Us:
We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.
Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Reykjavík and Costa Rica.
Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.
What will your work environment be like?
At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.
Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories
PURSUIT PERKS
Join an inclusive, global team and make life-long connections
Enjoy free access to Pursuit attractions and 50% off for friends
Get discounts on hotel stays, dining, and retail
Access subsidized mental health and wellness resources
Equal Employment Opportunities Information
Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at ta@pursuitcollection.com.
We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.
