Why work for CMHA York Region?
We deliver quality mental health and addictions services that promote recovery and health, and
end stigma.
Our Values:
Responsive to the needs of our clients, their families, and our communities
Respectful in how we meet the needs of our clients and staff in each interaction
Committed to delivering the highest quality of care, every time
Innovative in our approach to meeting our clients’ and communities’ needs
Inclusive in how we work and serve our clients
Team Values:
We create belonging
We build better
We deliver
We offer an inclusive, innovative, and high-performance work culture that helps us deliver
transformational impact. The organization cares about the growth, safety and well-being of
employees and offers:
Competitive Total Compensation (including salary, benefits, pension)
o HOOPP (Healthcare of Ontario Pension Plan)
Learn more about us by visiting: https://cmha-yr.on.ca/careers/
We are hiring a permanent Case Manager on our Assertive Community Treatment Team
(ACTT) – South West
Closing Date: July 2, 2026
Position: Permanent, full-time, working 35 hours per week. Evening hours and weekends may
be required.
Salary: $56,444-68,429 per annum, *Candidate experience will be considered when determining
the starting salary.
Reason for Posting: An existing vacancy.
Location: The Case Manager will be working primarily in our Vaughan Office located at 8271
Keele St Unit 2, Vaughan, ON L4K 1Z1and out in the community and will be required to travel
within York Region and South Simcoe to visit clients and travel to clients homes.
Case Manager ACTT-SW Job Posting June 2026
Job Profile:
The Case Manager works with clients 16 years of age and older who are experiencing significant
difficulties in day-to-day and role functioning as a result of serious and persistent mental illness
and/or addictions. The Case Manager collaborates with the client to identify strengths and needs
and develop long term goals, short term objectives to meet these goals, and concrete action steps
to achieve the objectives. As part of this process individuals are assisted to acquire and use skills,
and to connect with formal and informal supports, peer support, professional services, and
resources to promote their recovery, improve their quality of life, and reduce the likelihood of
relapse. Other duties as required.
The Case Manager collaborates with clients to provide individualized and flexible services to
engage, support, and integrate clients into the community, and facilitate their use of resources
and supports to maximize their independence and potential. The Case Manager adheres to
agency Health & Safety Program and the Client Safety Framework in the promotion of client
safety. The Case Manager participates in individual and systemic advocacy initiatives to improve
resource access and availability.
In addition to compliance with all organizational policies and procedures, the incumbent is also
expected to behave ethically, demonstrate competence in effective communication and team
building, demonstrate effectiveness in working in a collaborative environment, and demonstrate
confidence in decision-making and in building relationships.
Requirements:
A degree or diploma in the health or social services. Preference is given to a degree in a
related discipline.
Full registration and in good standing with the OCSWSSW or a regulatory body
under the Regulated Health Professions Act
One or more years of experience in a community-based organization working with adults
with serious mental illness in the community.
Second language (Cantonese, Mandarin, Farsi or Tamil, Italian, Korean, Punjabi,
Russian, Urdu) reflecting the local community is an asset.
Knowledge of the Ontario Mental Health Act, mental health reform principles, the
Substitute Decisions Act, the Health Care Consent Act and PHIPPA requirements.
Ability to apply Recovery principles and empowerment-oriented philosophies and
practices in work with clients.
Extensive knowledge of supports and services in York Region and South Simcoe,
including formal and informal resources.
Knowledge of systemic issues such as poverty, unemployment, stigma, medications and
the isolation felt by individuals with serious mental health issues and their families.
A valid Canadian Full G driver’s license, a minimum $1,000,000 third party liability
insurance and proof that insurance covers use of personal vehicle to transport clients
A satisfactory Vulnerable Sector Screening (Police Check)
Responsibilities:
Case Manager ACTT-SW Job Posting June 2026
Is familiar with, and adheres to Intensive Case Management Services Standards of the
Ontario Ministry of Health and Long Term Care (October, 2012).
Maintains a client caseload in accordance with the above standards, recognizing the need
for extensive travel in some rural areas and intensiveness of contact with specific clients.
Is familiar with signs and symptoms of trauma in clients and is able to respond
appropriately in making referrals and providing short-term assistance to clients to help
them to manage these symptoms.
Performs comprehensive assessments.
Initiates referrals to other CMHA programs or external agencies as required.
Anticipates, understands, and responds to the needs of internal and external clients within
organizational parameters in order to meet or exceed their expectations.
Establishes a collaborative partnership with clients that involves non-judgmental listening
and client-directed goal setting that fosters independence, self-determination, competence
and hope, by employing empowerment/Recovery principles and practices.
Uses effective listening skills to address the clients’ issues and needs.
Informs clients of confidentiality requirements and limitations of confidentiality.
Assists clients in developing individual empowerment plans that include discussion of
their strengths and needs, setting of long and short-term goals, establishing methods to
address the goals, and creating target gates.
The statements above are intended to describe the general nature and level of work being
performed by an individual assigned to the job. This information is not constructed to be an
exhaustive list of responsibilities, duties and skills required of personnel in the job.
This position reports to and is supervised by the Manager, People and Teams.
Working Conditions: Desk work up to 7 hours a day in standard shared office environment,
meetings clients in community and their homes, extensive travel in York Region and South
Simcoe, evening and weekends may be required.
Disclaimer: In keeping with mental health reform, best practices, funding and direction this
position may later require knowledge, skills, abilities and working conditions not noted here.
To request this posting in an alternate format or to request accommodation in the application
process, email AODA@cmha-yr.on.ca
