ABOUT THIS ROLE
The Product Sales Manager (PSM) will report directly to the General Manager, while working closely with other leaders atFlyover Vancouver (FOCV)and playinga critical role in the success of the overall operation. The PSM is part of the leadership team and oversees product and service standards relatedto theancillary revenue streams -retail,foodand beverage (F&B), andsouvenirphotos. The ability to manage projects, multi-task,and communicate effectivelyis required tobe successful in this position. The PSM will play a key role in implementing strategic growth initiatives and evolvingour ancillary department portfolio, as wellas expanding theservice-driven culture.
TheidealPSM is a proven sales leader whodemonstratesthe ability to motivate frontline personnel, cultivate anengagingsales-drivenmindset across the Guest Experience team, andmaintaina sharp focus on achieving or exceeding per-capita revenue targetsthrough SKU assortment and category management. The PSM strives for constant improvement while working closely with the management team to ensure all operational, administrative, and compliance functions are being properly executed.
WHAT YOU WILL DO
- Responsible for monitoring, managing, and achievinggrowthKPIs for the retail, food & beverage (F&B), and photo sales revenue streams.
- Develop and recommend pricing, merchandising, and localized menu/selling strategies tooptimizecommercial square footage, product margins, andshowcaselayouts.
- Be strategic by combining knowledge in sales, guest flow optimization, and targeted promotions to maximize ancillary spend per guest.
- Collaborate with sales and marketing to develop premium products, bundled experiences, and exclusive offerings that enhance attraction branding and capture secondary revenue.
- Actively design, implement, and lead training programs for the Guest Experience team that instill a confident, sales-driven culture andproactive upselling mindset.
- Coach frontline staff on effective suggestive selling, high-value product pairings, and natural guest interactions that shift the mindset from passive service to proactive conversion.
- Actively manage ancillary budgets,participatein monthly/annual revenue and cost forecasting, and drive cost-of-goods-sold (COGS) efficiencies across retail and F&B.
- Participate in trackingweeklyperformance,identifyingoperational levers to protect margins based on seasonal volume shifts.
- Develop a clear understanding ofpoint-of-sale systems (currentlyRTP, transitioning toVentrata/Retail Pro), foreseeand makenecessary changes, and work closely with the IT applications team tomaintainsystem health, product codes, andaccuratepricing/COGS.
- Ensure sound business practices by conducting regular, structured audits for retail inventory, F&B stock levels, andexpirationrotations.
- Develop a strategy and cadence for slow moving or deadstock inventory items and implement.
- In partnership with the leadership team, foster an environment of accountability that motivates team members and promotes high employee engagement.
- Equip and encourage employees to drive their own development, measure their personal sales successes, and continually strive to improve conversion rates.
- Develop highly effective frontline sales teams by coaching and supporting employees toimprove throughperformance tracking, active floor feedback, and celebration of sales wins.
- Ensure stock levels, fresh product availability, and retail/F&B displays are immaculate and structured to drive conversions.
- Ensure exceptional cleanliness andorganizationacross allancillaryfootprints, paying close attention to display detail and instilling a high standard of visual merchandising within the team.
- Additionalspecial projects and duties assigned bytheFOCV management team.
This list describes a lot of what a PSM does, but no job description cananticipateevery single issue or project that could comeup.Flyovermayreduce,addor change tasks from time to time.
IDEAL EXPERIENCE AND SKILLS
- At least 3 years' experience working in hospitality, restaurants, commercial retail, theaters, theme parks, or resort environments.
- Demonstrated experience setting sales targets, trackingsalesperformance, and managing product categories (Retail, F&B, or high-volume photography environments highly preferred).
- Experience in retail merchandising and creating world-class product displays.
- Proventrack recordof designing or delivering sales training, performance incentive metrics, or coaching techniques that build a confident upselling culture.
- Experienceand competencyunderstandingbusiness goals and analyzing ancillary expenses, inventory variance, and category revenue.
- A relentless passion to deliver impactful and meaningful experiences to guests while organically embeddingmulti-streamrevenue opportunities.
- Strong organizational, training delivery, and interpersonal communication skills.
- Experience managing and overseeing commercial projectsthrough tocompletion.
- Ability to work effectively both in a team as well as unsupervised.
- Comfort and experience delivering direct feedback and communication, including providing performance expectations, workplace training, goal setting, conflict management, and progressive discipline.
- Experience with fundamental finance and accounting principles desired, including working with operating budgets, product purchasing, cost control, and the ability to interpret P&L statements.
- Knowledge and experience working withhigh-volume retail/admissions software.
- Must be proficient in computer use, including MS Office tools.
REQUIREMENTS
- This role requires legal ability to work in Canada.
- Availability to occasionally work a variety of shifts including, weekends, evenings, and holidays based on venue operating peaks.
- To handle this job successfully, any person hired has to be able to perform each task well.FOCV will make any reasonable accommodation possible to help a person with disabilities to perform their job.
- This job is based in Vancouver, BC.
- Flyoveris an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, age, disability, veteran status, and other protected characteristics.
COMPENSATION
- Salary: 70,000-75,000 CAD depending on experience
- Extended Benefits
- Short-term Incentive Bonus
