The primary responsibility of the Service Manager is to proudly deliver the best standard of customer care. To continue building our reputation as industry leaders and service providers in the community and to preserve solid connections with our clients.
Job Duties & Responsibilities
- Manage daily service operations, including scheduling, dispatching, and completion of service calls
- Lead, coach, and support service technicians to achieve performance and quality objectives
- Respond to customer concerns and resolve service-related issues in a professional and timely manner
- Coordinate warranty claims, inspections, repairs, and follow-up activities
- Monitor service department performance metrics and implement continuous improvement initiatives
- Ensure all work complies with company standards, safety regulations, and manufacturer specifications
- Conduct site visits and inspections as required
- Collaborate with installation, sales, production, and customer service teams to ensure seamless project completion
- Manage inventory, tools, vehicles, and service department resources
- Prepare reports, maintain accurate records, and track service department budgets
Requirements:
- Strong understanding of window and door installation, service, and warranty processes.
- Proven leadership and team management skills.
- Excellent communication, problem-solving, and customer service abilities.
- Strong organizational and time-management skills.
- Ability to read construction drawings and technical specifications is an asset.
- Proficiency with Microsoft Office and service management software
- Valid Class 5 Driver’s License & Clean Driver Abstract
- Mechanically inclined with mechanical aptitudes and enjoy working with your hands
- Excellent customer relations, written and verbal communication skills
- Communication effectively in English both verbal and written
- High comfort level working in a fast-paced team environment that is constantly changing
- Pressure to produce tangible results and complete projects within tight timelines
- Troubleshooting abilities to analyze problem and provide solutions
- Ability to prioritize your daily work and organize yourself to meet multiple deadlines and meet customer needs
- Practice good attendance and punctuality
What We Offer
- Salaried, full-time position
- Extended health & dental (100% employer-paid after probation)
- RRSP match
- Gym membership discounts
- Team-building events and employee referral program
- On-site parking
- Supportive, growth-oriented workplace
Are you ready to play a key role in keeping our projects running on time and our customers happy? Apply today and join a company where your skills make a lasting impact.
Greenfox Windows & Doors is an equal opportunity employer. We are committed to building a diverse and inclusive workplace. We do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic background, religion, gender, gender identity, gender expression, sexual orientation, age, marital status, family status, disability, or any other protected ground under applicable human rights legislation.
Job Type: Full-time
Schedule:
- Monday to Friday
- Weekends as needed
Language:
Licence/Certification:
Work Location: In person
