About the Role We're seeking a dynamic and results-driven leader to oversee our national Equipment Services operations. This role leads a mobile team of field technicians and third-party vendors in a fast-paced, 24/7 environment, ensuring exceptional service delivery, operational efficiency, and high customer satisfaction.
What You'll Do - Lead and optimize national field service operations to meet service level agreements and customer expectations
- Manage technician scheduling, territories, and productivity using Salesforce (FSL)
- Oversee inventory, equipment repairs, and budget performance
- Build and maintain strong relationships with vendors, partners, and internal teams
- Monitor KPIs, drive continuous improvement, and implement best practices
- Ensure timely resolution of service issues and clear client communication
- Collaborate with Dispatch and Finance to ensure accurate billing and service delivery
Leadership & Team Development - Manage performance, recruitment, training, and development of technicians and vendors
- Promote a strong safety culture and ensure compliance with all health & safety standards
- Coach and develop team members to support career growth
What You Bring - 10+ years of experience in equipment or facilities operations (leadership level)
- Proven ability to lead field teams and manage third-party vendors
- Strong operational, financial, and problem-solving skills
- Proficiency with Salesforce and Microsoft tools
- Ability to thrive in a fast-paced, 24/7 environment
Additional Requirements - Willingness to travel across Canada
- Flexibility to support rotational shifts as needed
Why Join Us - Opportunity to lead national operations with high impact
- Collaborative, fast-paced environment
- Focus on growth, innovation, and continuous improvement
French is an asset
