Circulation Supervisor
Job order - J0726-0391 - Regular Full-TimeTitle Circulation Supervisor
Category Library
City Port Moody, British Columbia, Canada
Job Description Circulation Supervisor
Are you an exceptional Library Supervisor with a passion for ensuring your staff provide outstanding service to the public?
The
Circulation Supervisor is a member of the Library’s Leadership Team who is responsible for overseeing the day-to-day operations of the circulation area of the library under the supervision of the Deputy Director of Library Services.?
The Circulation Supervisor's responsibilities are as follows: - Provides front-line customer service, as well as ongoing training and quality control to ensure accuracy and customer satisfaction;
- Hires, trains, supervises and evaluates Library Shelvers and Circulation Assistants (approximately 17 direct reports);
- Ensures administrative tasks such as tracking statistics, drafting procedures, compiling reports and ordering supplies are carried out effectively and in a timely manner;
- Processes new library materials and interlibrary loans;
- Oversees shelving and stack maintenance;
- Oversees library revenue collections and reconciliation;
- Responds to patron queries and requests regarding library policies and procedures; and
- Resolves customer complaints.
The Circulation Supervisor's qualification requirements are: - Secondary school graduation (Grade 12);
- Minimum two to three years of job-related experience including experience with the organization, policies, procedures, systems and operations of a library circulation department and experience with automated library systems;
- Knowledge of the library collection and the Dewey decimal system;
- Demonstrated supervisory and leadership skills;
- Excellent customer service skills and extensive experience resolving customer complaints;
- Ability to maintain statistics and large excel spreadsheets; and
- Experience with cash handling procedures, balancing and reporting.
The Circulation Supervisor will work the following schedule:- Tuesday: 9am-5pm;
- Wednesday: 8:30am-4:30pm;
- Thursday: 1:30pm-9pm;
- Friday 1:30-9pm; and
- Saturday: 8:30 AM to 4 PM.
Please note that employment with the Port Moody Public Library is subject to the receipt of a satisfactory Police Information Check and reference check.
The City of Port Moody strives to be an employer of choice and offers an excellent benefits package as well as professional development opportunities and, for some positions, hybrid work opportunities.
Skills Reference 357171
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