Posting End Date: September 23, 2024 Employee Type: Regular-Full time Union/Non: This is a non-union position At Enbridge every customer matters! And their concerns even more! It's the job of the office to handle and resolve challenging matters/issues in a manner that promotes fairness, accountability, and transparency. An exciting opportunity has come up to join this dynamic team. We're looking to hire an Analyst in our North York, ON office. This position will appeal to someone who shares the same customer values, loves problem solving and is able to hold difficult discussions while finding opportunities for customer coaching, and internal process improvements. You have strong collaboration, analytical and attention to detail skills and is keen to expand your exposure to a wide range of internal and external collaborators. We offer opportunities for growth, and a competitive benefits and pension package including generous time off. We'd love to hear from you! Apply today. #joinourteam What You Will Do: Responsible for completing all escalated complaints (CCR’s & RAPS) from the OEB within the specified timelines. Interact with various Social Service Agencies and Government offices to resolve customer complaints. Collection and Response to customer communications using both email & phone. Provide investigation & response to Public Affairs for customer related social media billing inquiries. Root cause analysis on all complaints, with process improvement in mind. Who You Are: You have the following education and experience: Related university degree or technical diploma with limited experience OR equivalent combination of related certification and a minimum of five years directly related experience. Conflict resolution or case review/management experience. Strong professionalism, collaboration, time management, and organizational skills and the ability to work with minimal supervision. Proven computer skills, including Microsoft Office. Ability to multi-task with a high degree of accuracy and under pressure. Excellent written and oral communication skills. Strong interpersonal and analytical skills. Ability to work independently and prioritize a demanding workload. Following are the preferred skills and asset: Working knowledge of customer processes including an understanding of meter, service, billing and collection processes. Experience with customer information system (SAP, Maximo). Knowledge and understanding of the natural gas utility and its operations. Previous experience in risk management with a major energy or pipeline company. Working Conditions: This is an office based role. Flex work: Enbridge provides competitive workplace programs that differentiate us and offer flexibility to our team members. Enbridge’s FlexWork (Hybrid Work Model) offers eligible employees the opportunity to work variable daily schedules with a flexible start or end time, to opt for a compressed workweek schedule or the option to work from home on Wednesdays and Fridays. Role requirements determine your eligibility for each option. #LI-Hybrid Diversity and inclusion are important to us. Enbridge is an Equal Opportunity and Affirmative Action Employer. We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous/Native American status, or disability. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting careers@enbridge.com. Information For Applicants: Applications can be submitted via our online recruiting system only. We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted. Final candidates for this position may be required to undergo a security screening, including a criminal records check. To learn more about us, visit www.enbridge.com Current Enbridge Contractor If you are a current Enbridge contractor and looking to apply to a posted position, please click on the link below. Find Jobs Life Takes Energy When the energy you invest in life meets the energy we fuel it with, beautiful things happen. That’s because our energy fuels yours in hundreds of meaningful ways – and in ways you might never have imagined. We don’t cook your holiday dinners. Or drive the kids to skating practice. But we do help provide the energy that makes all these things possible. Enbridge brings you more than just energy. The products we deliver are part of everyone’s quality of life. Ours is the energy that makes a house a home. The energy that moves our economy. The energy that makes life more convenient and more connected. We understand that your life takes energy. And we are proud to bring it to you. Learn more: https://www.enbridge.com/about-us
