JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. JLL is seeking a dynamic and customer-oriented individual to join our Property Management Team at University Centre as Property Administrator. As a vital member of our team, you will be a primary point of contact for clients and tenants. In this role, you will play a crucial part in ensuring the smooth operation of our buildings by efficiently handling tenant inquiries and providing exceptional administrative support. We will rely on your level-headedness and professional demeanor to handle sensitive and urgent requests. You will have primary responsibility for accounts receivables and ensuring tenant accounts are up to date. This role is on-site 4 days/week with flexibility to work one day remotely. If you thrive in a customer-centric role and have a keen interest in property management and real estate, this is an excellent opportunity to grow your career. WHAT YOU’LL BE DOING : Initiate tenant service requests to be addressed by Building Operations and follow up to make sure that issues are resolved effectively and on a timely basis. Coordinate all charity, tenant appreciation and mall/property events. Contribute ideas and suggestions for various marketing plans, promotion events, etc. for the specific property. Establish and maintain professional working relationship with tenants, vendors, building security, cleaners and various contractors to ensure smooth operation of the Property. Assist Property Manager on tenant relations functions and monthly/quarterly reporting requirements. Assist in maintaining property-specific emergency procedures and make periodic updates to the Tenant Handbook. Act on behalf of the Property Manager in his/her absence and advise on actions taken. Maintain tenant accounts to ensure that they are properly set up, charges processed, credits applied, and collection of outstanding arrears are managed on a timely basis. Assist the Property Manager in monitoring cost control projects monthly to ensure their accuracy and that the appropriate approvals are in place. Set up Lease Amortization Charges and prepare required reconciliations. Prepare monthly tenant gross sales reports and annual reconciliation of Percentage Rent payable by tenants as specified in leases. Prepare invoices to tenants for amounts payable in a timely fashion. Prepare monthly variance analysis of Gross Retail Sales Report with commentary on significant variances (+-15%) from previous year for the Property Manager and the senior management team. Prepare all relevant tenant letters and documentation for year-end tenant recoveries. Accurately input normalized budget information provided by the Property Manager and ensure that approved changes are appropriately reflected on the Real Estate system. Monitor the Purchase Order system and the Real Estate Administration system and effectively resolve any issues with Real Estate Accounting & Administration. Process invoices for payment by Head Office and respond to requests from Real Estate Accounting & Administration. Assist the Property Manager with the annual budget planning and processing. Prepare monthly parking revenue reports for the property. WHAT YOU BRING : 3+ years of experience in commercial real estate as a property administrator or similar role Relevant post-secondary education (college diploma or university degree) is an asset or equivalent work experience. General knowledge of real estate policies and procedures. Experience with Yardi and ProCore software considered an asset. Solid understanding and ability to apply accounting principles in daily work. Excellent organizational, time management and priority setting skills to meet tight deadlines. Proven ability to work independently and as a part of the team. Sound analytical and problem-solving skills, with the ability to interpret complex financial data. Excellent communication skills and the ability to build and maintain effective internal and external relationships. WHAT’S IN IT FOR YOU: Join an industry leader and shape the future of commercial real estate Deep investment in cutting-edge technology to power your work Comprehensive and competitive benefits plan A supportive, caring and diverse work environment designed for your growth and well-being Location: On-site –Toronto, ON If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Activate your Personal Job Alerts now and receive opportunities as soon as they are advertised. If you're a current JLL employee, please apply using the Internal Career Site At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.