JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. JLL is seeking an Operations Manager for Metropolis at Metrotown, BC’s Largest Shopping Centre. This is a complex property at the heart of Greater Vancouver, with significant densification to come in the near future. A great opportunity for a seasoned operations manager at one of Canada’s premier Retail destinations. You will report directly to the Vice President, Retail Property Management, BC. Primary responsibilities will be to ensure the entire property, both buildings and land, is maintained to the client’s standards. WHAT YOU’LL BE DOING Perform daily inspections of buildings and land, ensuring the Management team are kept updated on any discrepancies and the remedy. Monitor, mentor, coach and develop direct reports, ensure adherence to policies and procedures, provide recognition, evaluate and provide feedback on performance, address performance concerns and resolve problems. Oversee a team of 3 Managers, a Dispatcher and Administrative Assistant, as well as second level supervisor of a staff of 12 technicians. Document and arrange for appropriate remedial work using the company purchasing/procurement guidelines; Prepare and execute yearly expense budgets, including recoveries; In collaboration with procurement negotiate and manage all service contracts including but not limited to Janitorial, Vertical Transportation and HVAC; Oversee the budgeting and management of all operations contracts; Develop and manage Major Capital Expenditures program; Prepare monthly forecast, variance reports and complete year end expense accruals; Maintain and monitor budget control books, including controlling the purchasing of supplies; Develop and manage energy management program including metering systems; Manage, oversee and approve all utilities expenses; Manage all aspects related to the tenant water and hydro metering and billing; Develop and manage all aspects of sustainability, including recycling program, organic waste and diversion targets set for the property; Prepare purchase orders and get competitive quotes when required pursuant to the purchasing guidelines; Lead their team in providing the highest levels of service to all customers with whom they interact, whether internal or external, with the goal of continuously improving the customer experience; Champion programs for increasing employment engagement, communications and people development; Oversee and monitor customer service levels provided and implements continuous service improvements; Implements improved operational processes that enhance capabilities to meet/exceed service standards; Ensures organizational adherence and accountability to standard operating procedures; Oversee all health and safety requirements; Manage tenant construction together with the Tenant Coordination group. WHAT WE’RE LOOKING FOR 10 years of experience; excellent people leadership abilities and a dedication to continuous improvement; Approachable, positive demeanor with a hands-on and team-oriented work style; Post-secondary education is preferred, ideally in mechanical/civil engineering. Courses in building services or the technical trades will also be considered; Facilities Management Administrator (FMA) designation is an asset; Ability to apply successful initiatives utilizing up-to-date industry technologies; Proven analytical and problem-solving skills. Ability to quickly understand and identify issues and propose solutions; Proven ability to effectively prioritize workflow to ensure deadlines are met in a fast-paced environment. Able to adapt to shifting priorities; Takes initiative, is proactive in their work, and results-oriented; Ability to manage and adapt to change; Extensive experience working with budgets and understanding financial statements; Solid contract management and computer skills (Excel, Word, Yardi, Prism/Building Engines and some database exposure); Knowledge of LEED and BOMA standards, and an environmental focus; Must be a resourceful team player, with a strong commitment to customer service and the ability to effectively balance numerous priorities; Strong communication skills with the ability to communicate proficient in the English language (verbal and written); Strong team player, working well and collaboratively with all on site departments including Marketing and Specialty Leasing. WHAT’S IN IT FOR YOU Join an industry leader and shape the future of commercial real estate. Deep investment in cutting-edge technology to power your work. Comprehensive and competitive benefits plan. A supportive, caring and diverse work environment designed for your growth and well-being. Estimated total compensation for this position: 132,250.00 – 149,500.00 CAD per year The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data . Location: On-site –Burnaby, BC If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table! JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Activate your Personal Job Alerts now and receive opportunities as soon as they are advertised. If you're a current JLL employee, please apply using the Internal Career Site At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.
