Ready to take your career to the next level? Invest in yourself! MSP Corp is a dynamic and evolving organization.  Our team is energetic and multidisciplinary, performing at the highest levels.  We thrive on the diversity of our team and believe that any candidate could be the talent to take us to the next level We thrive on the diversity of our team and believe that any candidate could be the talent to take us to the next level. We drive technology and performance by providing powerful toolsets, business support and professional services. Our team provides complete, turn-key solutions with one goal in mind — to ensure that we can deliver 100% any day, any time.

As we continue to grow, we are looking for a IT Helpdesk Support Analyst L1 to join our team.

About The Role

As a IT Helpdesk Support Analyst L1, you will be responsible to serve as a primary point for resolving technical issues and ensuring that our clients receive top-tier support.With an understanding of IT infrastructure, software troubleshooting, and customer service, you will tackle technical challenges. If you have a passion for problem-solving and a strong technical background, this is an exciting opportunity to make a significant impact. This role is aimed to grow and develop technical troubleshooting abilities and industry know-how, with mentorship from the senior techs and business leaders within the company.

Location: Edmonton
Schedule: Monday to Friday,Rotation several times a year (on call)
Work mode: Hybrid

What You’ll Do

Perform remote tech support troubleshooting of hardware, software and networking issues for various clients.
Perform Level 1 tech support fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
Assemble, image, and configure client workstations and laptops.
Manage and maintain operating systems, servers, and network infrastructure, including user management, system configuration, and applying security updates.
Manage data backup systems to ensure data integrity and availability, and recover data in case of deletion, hardware failure, or other disasters.
Document all changes to client environments.
Document troubleshooting steps, system configurations, and network changes, and generate reports when needed.
Follow check lists to ensure a consistent result for routine and common tasks.
Monitor central ticketing system to ensure timely resolution of issues.
Apply industry “Best Practices” to all client sites.
Use strong communication and interpersonal skills to provide excellent support to end-users and ensure customer satisfaction.
Maintains currency of knowledge with respect to technology, equipment, applicable laws, regulations, standards and/or systems.
All other duties as assigned.

What We’re Looking For

Related Post-Secondary Education or College degree.
Preferred 1+ years of experience in a desktop support role within an MSP environment.
Strong analytical and problem-solving skills.
Ability to work both independently and part of a team.
Valid driver’s license, reliable transportation and the ability to lift up to 50 lbs.
Knowledge of current Microsoft environments, including Windows 10, Windows Server 2016, 2019.
Proficiency with Microsoft Office products-- Outlook, Word, Excel.
Knowledge of Active Directory, DNS, DHCP, Print servers would be preferable.
Working experience with Dell, HP physical servers.
Knowledge of networking is preferred, such as basic IP addressing, setting up routers, switches, VPN configurations and other firewalls such as Cisco, Fortinet, etc.
Knowledge of enterprise backup solutions is required.
Experience with ConnectWise would be advantageous.
Certification: MCSA, CCNA, VCP, MS Azure would be a plus.
Ensure timesheet completion.

Why work at MSP Corp.?

Dental care
Extended health care
Life insurance
On-site parking
Paid time off
Vision care

Ready to make a difference? Join us and shape the future. Apply today!

Diversity, Equity & Inclusion At MSP Corp, we believe that diversity, equity, and inclusion are essential for fostering a healthy and innovative work environment. We are committed to creating a workplace where everyone, regardless of age, gender, ethnicity, sexual orientation, ability, or any other characteristic, feels valued and respected. We encourage applications from individuals of diverse backgrounds and perspectives and ensure a fair and inclusive recruitment process.

Thank you for your interest in this opportunity. We will only contact candidates whose profile closely matches the job requirements.

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IT Helpdesk Support Analyst L1