ABOUT US

Almost 1.2 million residents call York Region home, making it one of the largest regions in Canada – and the fastest growing with a population that’s expected to grow to more than 2 million by 2041. Our geography, which is comprised of about 1,800 square kilometers over nine different municipalities, is as beautiful, interesting and diverse as our people. Local government is organized in a two-tier structure and we work together with our local municipalities to provide residents and businesses access to a broad selection of services and resources.

WHAT WE OFFER

Consistently named one of Canada’s Best Employers by Forbes, we offer a collaborative, progressive workplace that takes pride in our organizational culture and is committed to living The 13+ Factors of Psychological Health and Safety in the Workplace – aligned with our vision to create strong, caring and safe communities both within and outside our walls.

Defined Benefit Pension Program - With the Ontario Municipality Employees Retirement System (OMERS) defined benefit pension plan, you can confidently retire knowing that you will have income for life. Eligibility from date of hire as a full-time employee and includes employer-matched contributions.
Employer of Choice - Recognized as the highest-ranking government employer in Canada and fourth overall among 300 organizations.
Benefits and Wellness - Employees and their loved ones have access to a comprehensive employer-paid benefits plan that includes extended health, dental and life insurance, access to a 24/7 Employee and Family Assistance Program and corporate discounts and purchase plans for day-to-day products and services.
Inclusive and Diverse Workforce - We’re committed to fostering an environment that celebrates all dimensions of diversity and ensures everyone can develop to their full potential, participate freely in society and live with respect, dignity and freedom from discrimination. Our robust Inclusion, Diversity, Equity and Accessibility program continues to grow, and has been recognized by the United Nations and many other organizations for our leadership.

ABOUT THE ROLE

York Region is embarking on a Digital and Customer Experience transformation journey to help ensure our practices, systems, decisions and digital experience always prioritize the customer – whether it’s a resident, business owner, visitor or employee. We’re restructuring to bring all our digital functions together at a corporate level, and we’re looking for an experienced leader to help us carry out our vision as the new Director, Digital Transformation.

Being a corporate priority under new leadership, we’re ready for change. We’re offering you an opportunity to help us set our strategic direction on digital transformation and establish the strategic vision for digital projects. Help us shape a comprehensive new digital strategy and roadmap that modernizes digital technologies to elevate the customer experience.

Reporting to the General Manager, Digital, Data, Technology, and Customer Experience, you’ll drive digital strategy and strategic vision to align with the Region’s goals and objectives. You’ll lead teams to deliver enterprise architecture and drive innovation through the support and implementation of scalable, flexible and secure digital solutions. You’ll lead strategic planning, manage portfolios and implement agile delivery practices focused on continuous improvement for residents, businesses and stakeholders. You’ll help evolve the Region’s architecture team and develop a roadmap for integrated digital and technology solutions through user-centric design, leveraging customer feedback and industry best practices. As a part of the Digital and Customer Experience team, you’ll also oversee the creation and execution of a digital delivery centre of excellence.

WHAT YOU'LL BE DOING

Working with the GM of Digital, Data, Technology, and Customer Experience, define and drive the digital strategy and strategic vision for digital initiatives, ensuring alignment with the Region’s goals and objectives.
Lead the strategic planning and portfolio management efforts to ensure optimal resource allocation and alignment with organizational goals and implement agile delivery practices with a focus on continuous improvement and delivery
Lead digital transformation efforts for the Region, driving the creation and enhancement of exceptional digital experiences for residents, businesses, and internal stakeholders.
Evolve the Region’s architecture team and practice to provide enterprise architecture services and develop a roadmap for integrated digital and technology solutions and infrastructure to meet the digital strategy and vision.
Foster a user-centric design approach, leveraging customer feedback and industry best practices to continually improve digital interfaces.
Oversee the creation and execution of a digital delivery center of excellence, emphasizing agile methodologies and development standards aimed at rationalizing and standardizing digital solutions and tools.
Ensure the digital architecture and infrastructure align with the Region’s goals and growth, providing scalable, flexible, and secure digital solutions.
Oversee the development and delivery of digital products, ensuring they meet quality and timeline standards.
Implement and manage change initiatives related to digital transformation, ensuring successful adoption.
Provide operational leadership for the continued support and state of good repair of digital solutions including web, contact center and other enterprise solutions.
Play a leadership role on key digital governance bodies, prioritizing and approving key critical digital investments for the Region.
Act as a key advisor to the General Manager of Digital, Data, Technology, and Customer Experience, providing insights and recommendations on digital transformation initiatives.
Lead, mentor, and develop a high-performing team dedicated to digital transformation by fostering a culture of innovation, collaboration and continuous improvement
Collaborate with other departments and external partners to ensure a seamless integration of digital initiatives across the Region.

WHAT WE'RE LOOKING FOR

Successful completion of a University degree in computer science or related discipline; or approved equivalent combination of education and experience.
Minimum ten (10) years progressive transformational leadership experience in digital transformation, information technology management, or related fields, including a minimum five (5) years of significant senior level experience leading people leaders and developing and implementing strategic plans, policy, and objectives for a variety of digital services in a large public sector organization.
Proven success in developing and implementing a portfolio of digital transformation initiatives aligned to organizational goals and a digital roadmap.
Knowledge of digital governance forums and processes, including intake and prioritization of digital initiatives.
Experience in leading digital strategy and portfolio management initiatives.
Experience in digital experience design, enterprise architecture, and product development and delivery.
Strong knowledge of customer experience principles and practices.
Excellent leadership and interpersonal skills with the ability to inspire and motivate teams.
Demonstrated experience in fostering a digital-first culture of innovation and continuous improvement.
Exceptional communication and stakeholder management skills.
An innovative and disruptive mindset, constantly looking forward for opportunities to enhance digital experiences for users.
Demonstrated knowledge of applicable legislation, municipal and regional government organization and structure, industry standards, issues and communities served.
Knowledge of and demonstrated ability in strategic planning, change management design, process and implementation strategies to optimize both quality and cost-effectiveness of services.
Ability to demonstrate leadership competencies including operating strategically, leveraging diversity and differences, customer focused, ensuring accountability, managing complex problems, financial management, employing interactive and effective communication, fostering collaborative relationships, cultivating engagement to drive vision and purpose, managing and developing talent, establishing and maintaining trust, displaying self-awareness, and demonstrating resiliency.

York Region (The Regional Municipality of York) jobs

Director, Digital Transformation