Job Title: Guest Services Agent
Job Type: Full-Time
Rate of Pay: $22.08 - $24.53 per hour
- This position requires availability to work some overnights (11:00 PM to 7:00 AM) when needed.
What do we offer?
- Hotel Discounts (At both Marriott and Easton’s Group of Hotel properties)
- Pension Plan
- Health & Dental Benefits
- Associate Meals
- Personal/Anniversary Days
- Career Development
Responsibilities Of The Guest Services Agent Are
- Welcome guests in a friendly, prompt and professional manner.
- Register guests, issue room keys, provide information on hotel services and room location; prepares for group check in and out and VIP arrivals; becomes informed of events/ functions in the hotel during the shift. Answer phones in a prompt and courteous manner.
- Up-sell rooms where possible to maximize hotel revenue.
- Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.
- Issue, control and release guest safe-deposit boxes.
- Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
- Respond appropriately to guest requests; promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase satisfaction. Make appropriate service recovery gestures in order to ensure total guest satisfaction.
- May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.
Education, Qualifications, Knowledge & Skills
- Hospitality focused and passionate about delivering great customer service.
- Availability to work overnight shifts when required (11:00 PM to 7:00 AM)
- Detail oriented as basic computer skills are used to enter and collect data, and to report systems problems or issues with financial systems in the hotel.
- High School diploma or equivalent plus customer service experience. Some colleges are preferred. Must speak fluent English.
- Basic mathematical skills as these are used frequently.
- Ability to work overnight shift as well as nights, weekends and/or holidays when required
About the Hotel: Four Points & Element Toronto Airport is a dual-branded property owned by Easton’s Group of Hotels. This new, eco-friendly hotel is a dual branded property that shares one building with the Four Points by Sheraton Toronto Airport. The fusion of our Marriott hotels allows guests to take advantage of extra amenities like an on-site café, Moment’s restaurant, an indoor pool and whirlpool, a patio for summer BBW’s and over 10,000 square feet of banquet space. Offering fully equipped kitchens, comfortable Westin heavenly beds and sustainable practices such as water filtration systems, shareable bikes and electric car charging stations, you have everything you need to be at your nest, whether you’re visiting Mississauga, Ontario, for a weekend getaway or an extended stay.
About Easton’s: The Easton’s Group of Hotels has grown into a major force in the hospitality and service industry across Canada Its flagship hotels include industry–renowned brands such as Marriott/Starwood, Hilton and IHG. With 19 hotels owned and managed by Easton’s Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As a company, we strive to provide exceptional benefits, perks, and growth opportunities to all our employees. If you have a passion for exceptional service delivery, are results driven and appreciate the recognition, Easton’s is your career partner of choice.
