If you are looking for a team that brings out the best in each other, a team that has fun and are proud of their work - we want to hear from you. The Hampton Inn & Suites - Kelowna Airport is currently looking to fill the role of Night Audit.
We are also on a bus route, with a stop just outside of the hotel, and our complimentary shuttlealso picks up our employees from the bus loop at UBCO!
What will you be doing?
The Night Auditor is a key member of the Front Office Team; responsible for the overnight operations of the hotel, from 11pm to 7:30am and will verify the accuracy of guest accounts, balancing charges and revenues, as well as assisting with all aspects of guest services.
- Follow up with guests regarding satisfaction with guest-related issues
- Process all guest check-ins & check-outs by confirming reservations, assigning rooms, and issuing andactivating room keys
- Enter rewards information and enroll new members
- Process all payment types such as room charges, cash, checks, debit, or credit
- Review all guest check-ins, verifying guest identity, form of payment, room assignment, and charges to account are accurate
- Balance end of day account, review Front Desk Cash drops
- Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations, prepare “walk letters”, inform FOM
- Contact appropriate individual or department as necessary to resolve guest calls, requests, or problems
- Review shift logs/daily pass on and document pertinent information in the daily pass on
- Count till at the beginning and end of shift. Balance and drop receipts according to Accounting specifications
- Report accidents, injuries, and unsafe work conditions to manager; complete safety training
- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional
- Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette
- Develop and maintain positive working relationships with others
- Assist with light cleaning duties & keeping the front entrance/Hotel lobby area looking its best
- Ensures compliance with all Front Office policies, brand standards, online training and procedures
- Operate hotel shuttle in a safe manner in accordance with the Motor Vehicle Act
- Able to work a flexible schedule, including evenings, weekends and holidays
What are we looking for?
- 1+ years’ experience as a Guest Service Agent or similar
- High school diploma or equivalent
- Class 5 driver’s license
- First Aid certification an asset
- Previous hotel and accounting experience an asset
- Ability to communicate in a professional manner with: guests, team members, and management
- Ability to understand and adhere to proper credit and cash handling policies and procedures
- Able to properly secure guest information
- Ability to learn safety, emergency, and accident prevention policies and procedures
- Proficiency in Microsoft Word and Excel
- Must be legally eligible to work in Canada without restriction
- Class 5 driver's license is an asset
Perks:
- Extended Health and Dental Benefits
- World-wide accommodation and dining discounts with Hiltonbrands
- Employee discounts on accommodations, dining and marina at our sister properties (Hotel Eldorado, Manteo Resort and Eldorado Marina, and Four Points by Sheraton Kelowna Airport Hotel)
- An excellent work environment, with a focus on staff recognition and teambuilding
- Room for growth and development
Don't miss this exciting opportunity to join our Hampton family!
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