For a description of key terms used on CRA job notices, go to Definitions for job seekers.
About The Job
The CRA is committed to providing an inclusive and barrier-free work environment with a diverse workforce that reflects the Canadians we serve. It starts with the hiring process. To find out more about the CRA's actions in support of Employment Equity (EE), diversity and inclusion (DI), and read testimonials from our employees and executives, please visit the following CRA web sites: Employment equity, diversity and inclusion and Our workforce testimonials - Canada.ca.
We encourage you to complete the EEDI Staffing questionnaire as part of your application if you wish to be considered for appointments using the EE and/or DI staffing requirement in this process. Also, ensure that you have provided consent in the EEDI staffing questionnaire for your EEDI information to be used for screening or selection. If you do not complete the questionnaire, you will not be considered for any appointments using the EE and/or DI staffing requirement in this process. If you decide to modify your response or fill out this questionnaire at a later date, please notify the contact listed at the bottom of this notice of job opportunity.
Canada Revenue Agency offers you an
interesting salary scale and
excellent working conditions. You will be supported by a
competent management team, and work in an
environment that supports workforce diversity and talent development.
As a Collections Contact Officer, you will be asked to :
- Initiate contact with taxpayers;
- Verify and analyse account and taxpayer information to identify sources of recovery;
- Receive and respond to enquiries and complaints from taxpayers and representatives;
- Make recommendations for relief;
- Initiate and follow through with all legal actions.
To obtain a copy of the work description, please send an email to the address at the bottom of this notice.
Language requirements : Bilingual imperative BBB/BBB
The pool established from this staffing process may be used to staff similar positions.
CRA's National Employment Equity (EE) Staffing Strategy strives to eliminate gaps for the four EE designated groups: Indigenous peoples, persons with disabilities, members of visible minorities, and women. Where an EE gap exists at the time of appointment, EE may be used as an appointment criterion for permanent and temporary appointments over six months made through this process.
Employees are required to work on-site at a CRA-approved location a minimum of three days per week or 60% of their regular monthly work schedule. Individual exceptions may be granted based on individual circumstances and the nature of the work being performed.
Types Of Staffing Requirements
Minimum : the minimum staffing requirements indicated in this notice of job opportunity are mandatory for all positions to be staffed. The minimum staffing requirements are: education, language, performance level and security status and/or clearance.
Essential : essential staffing requirements indicated in this notice of job opportunity will be assessed and may be used to identify candidates for positions to be staffed.
Asset : asset staffing requirements indicated in this notice of job opportunity may be assessed and may be used to identify candidates for positions to be staffed. You will be notified in advance of any asset staffing requirements being assessed, at the evaluation stage, that are not listed on this notice.
To apply
SCREENING FOR PREREQUISITES STAGE
Who can apply?
Persons living in Canada and Canadian citizens and permanent residents living abroad.
Preference for appointment will be given to veterans, Canadian citizens and permanent residents.
Please note that this process will be used to staff positions in the following CRA offices only : Shawinigan, Montréal, Laval, Brossard, Gatineau, Rouyn-Noranda, Trois-Rivieres, Sherbrooke, Quebec, Chicoutimi and Rimouski. If you are a candidate from the general public, you will have to pay for any expenses related to your participation in this staffing process, as well as any relocation costs if you receive an offer of employment from this process.
Qualified members and former members of the Canadian Armed Forces who receive an offer of employment are not entitled to relocation costs from the CRA. They may, however, be entitled to a final relocation from the Department of National Defence.
We encourage you to submit your application as soon as possible as the closing date and time on this notice of job opportunity may change.
We may give preference to the first candidates who meet the staffing requirements to apply. Additional candidates may be considered as needed. If you are considered further, we will notify you in writing of the next step in this staffing process.
Please note that the number of employment offers made through this staffing process and the frequency of these offers may vary depending on operational needs and other factors.
Accommodations
If you require accommodations at any point in this process, we encourage you to indicate this in your questionnaire when you apply, or contact the person mentioned at the bottom of this notice. Your request will be treated confidentially.
Minimum Staffing Requirements
Education :
To be eligible, you must have a secondary school diploma issued by a recognized educational institution*
You must upload your proof of education in the Education section of your Candidate profile by the closing date and time indicated on this poster. Failure to do so will result in your application being rejected.
Candidates are encouraged to submit their online application, education credentials and all required documents as soon as possible. Candidates will be screened for the prerequisite staffing requirements on an on-going basis. Candidates who meet the prerequisite staffing requirements will continue to progress in this staffing process.
Essential Staffing Requirements
Option 1 :
You must have at least 6 cumulative months of experience within the last 5 years in the following area:
- Experience in the collection of debts from individuals or businesses (creditors) such as loans, credit card debts, mortgages, accounts receivable, taxes, etc.
- For example, if you have experience in debt collection in a government institution, financial institution or private/para-governmental organization.
AND/OR
Option 2 :
You must have at least 6 cumulative months of experience within the last 5 years in the following area:
- Experience in credit administration and/or transaction verification in the financial services industry or federal, provincial tax, QPP/CPP, EI, QPIP, GST, QST, HST, etc., including credit investigations and analysis of an applicant's financial situation to determine risk, for the granting of mortgages, credit cards, trade or other credit to individuals or businesses.
- For example, if you have previously worked as a credit administrator/financial analyst in insurance companies, financial institutions, private or public organizations or investment companies.
AND/OR
Option 3 :
You must have at least 6 cumulative months of experience within the last 5 years in the following area:
- Experience in bookkeeping (including payroll records, remittance of source deductions, federal and provincial tax, QPP/CPP, EI, QPIP, GST, QST, HST, etc.).
AND/OR
Option 4:
To be eligible, you must have a college diploma in the administrative technique program (for example: DCS - Accounting and management technology) issued by a recognized educational institution* or equivalent. Please note that higher level of education in the field of Accounting, Business or Finance will also be accepted. (for example: Bachelor of Business Administration)
- To be recognized, the institution must be listed in the Canadian Information Centre for International Credentials. If you have a diploma issued by an institution outside Canada, you must provide a COMPARATIVE EVALUATION FOR STUDIES DONE OUTSIDE QUEBEC issued by the Québec's Immigration, Diversity and inclusion Ministry or the equivalent issued by any Canadian province.
It is the candidate responsibility to demonstrate that they meet the experience requirements. If you do not provide sufficient information, your application may be rejected.
Candidates must have the required experience by the closing date of this notice.
Please note that sub-pools may be created based on one or more of the above options.
Once you have accepted a job offer, you may not be eligible for further job opportunity within this staffing process until your current contract expires, in order to minimise work interruptions. However, you will remain in the pools until they expire.
In the case of candidates previously terminated or rejected on probation from positions within the CRA, please note that additional verifications will be conducted. Based on the reasons for termination or rejection, an applicant may not be considered further in the staffing process/considered for appointment, as they may be deemed to not meet one or more of the staffing requirements.
Assessment
If you have a limitation that may impact your performance during an assessment, such as a test or interview, you may require an accommodation, and we encourage you to ask for it. Assessment accommodations are designed to remove the obstacles without altering the criteria being assessed so candidates with limitations can fully demonstrate their abilities. If we invite you to be assessed, we will send you more information on how to request accommodation measures throughout this staffing process.
Each request will be individually reviewed. You will be asked to provide information regarding your limitations to be reviewed by a trained assessment accommodation advisor. If needed, professional documentation may be requested to determine the appropriate accommodation measures. All information will be kept confidential.
For examples of assessment accommodations, please visit: Accommodation during an assessment as a candidate.
ASSESSMENT STAGE
Minimum Staffing Requirements
- Performance validation
- Second language evaluation
Essential Staffing Requirements
- Cognitive and Behavioral Skills and Abilities – Korn Ferry Unsupervised Internet Test Taxpayer Contact II Test KFML-01 (Global passage mark : 60%)
Asset Staffing Requirements
- Interview
- Employment Equity
- Budgetary considerations
- Start date
- Diversity and Inclusion
- Duration of appointment
- Additional education or training
- Minimize business disruption
- Qualifications
We may limit the number of candidates to be considered further in this staffing process by using a top-down approach to select candidates with the best results achieved on the Korn Ferry - Cognitive and Behavioral Skills and Abilities – Korn Ferry Unsupervised Internet Test Taxpayer Contact II Test KFML-01.
Condition of employment
- Reliability/Security : Reliability Status
- Willingness to work overtime
Want to know more?
We encourage you to read Important information on staffing at the CRA to find out more about staffing processes and how to apply.
CRA employees support the economic and social well-being of Canadians, and build public trust. We have high expectations, and our employees are held to the standards of conduct outlined in our Code of integrity and professional conduct and Directive on conflict of interest, gifts and hospitality, and post-employment.
Information regarding the status of your application will be communicated via the candidate profile on the CRA Careers site. We strongly encourage you to verify the email address attached to your profile and to check your messages regularly for any updates.
