If you are looking for a team that brings out the best in each other, a team that has fun and are proud of their work - we want to hear from you. The Hampton Inn & Suites Kelowna is currently looking to fill the role of Housekeeping Supervisor.
We are also on a bus route, with a stop just outside of the hotel, and our complimentary shuttle also picks up our employees from the bus loop at UBCO!
What will you be doing?
- To ensure policies and procedures are followed consistently through daily operations
- Be a champion of Brand Standards and Expectations
- Take and complete all Brand Training
- May be assigned cleaning guest rooms, stayover cleans, public area cleans, and assisting in laundryoperation
- Takes lead on Room inspections, controlling quality, and cleanliness of guest rooms
- Ensures that the day-to-day operations of housekeeping stay on track. This will include checking in with housekeepers, shift leads & room checkers regularly, keeping them up to date of need-to-know tasks, keeping everyone on pace so that rooms are ready for check in time, logging room defects for maintenanceand ensuring they are completed
- Assists with training and introduction of new team members
- Ensure Room Attendants are informed daily about priorities in their section
- Actively participate in daily briefing, daily warm up and department meetings
- Develop a strong team of associates through effective leadership
- Delegates tasks accordingly
- Work closely with the Front Desk to stay on top of any changes, guest requests are handled in a timelymanner
- Assists with lost and found, ensures procedures are followed accordingly
- Efficiently acts upon feedback of co-workers & guests for the benefit of the housekeeping workplace
- Must be comfortable in providing performance management
- Maintain an open forum and open-door policy with team members
- Work flexibility may be required to perform housekeeping duties. Hands-on, can-do attitude
- Manage conflict that may arise through the day-to-day operations
- Actively participate in the hotel health and safety program. Ensure that all associates are familiar with and incompliance with WHMIS and Health & Safety policies and procedures
- Available to work varied shifts: days, weekends, and holidays
- Assisting other departments when necessary and available. Cross training or working at our sister properties
- Other duties may be assigned by the Management Team
Perks:
- Extended Health and Dental Benefits
- World-wide accommodation and dining discounts with Hilton brands
- Employee discounts on accommodations, dining,Marina, and Heath & Wellness servicesat our sister properties (Hotel Eldorado, Manteo Resort and Eldorado Marina, and Hampton Inn & Suites Kelowna Airport)
- An excellent work environment, with a focus on staff recognition and teambuilding
- Room for growth and development
Don't miss this exciting opportunity to join our Hampton family!
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