Chief Operations Officer - VICI Learning
About VICI Learning:
VICI Learning is a mission-driven startup redefining the tutoring and academic coaching industry. We believe in accessible and equitable education for every student, empowering them to become motivated and confident lifelong learners ready to conquer tomorrow’s challenges. As a nimble and innovative organization, we are committed to providing a collaborative and supportive environment where students and staff alike can thrive.
At VICI Learning, we foster a culture of creativity, innovation, and shared purpose. Our team is passionate about building a better future for students, and we value the contributions of every individual who joins us. By becoming part of our close-knit community, you’ll have the opportunity to make a real difference in students’ lives while gaining personal and professional growth.
Are you passionate about education? Do you enjoy helping students and others succeed? Are you innovative with a growth mindset? Finding ways to support the local community and families? Join our team and be empowered to educate tomorrow’s leaders.
“If a child can't learn the way we teach, maybe we should teach the way they learn.” - Ignacio Estrada
Our Values:
- Integrity
- Teamwork
- Consistency & Perseverance
- Communication
- Empathy
- Agility & Innovation
Learn more about us here: www.vicilearning.com
Role Overview:
The Director of Operations at VICI Learning plays a critical leadership role in driving the organization’s success and operational excellence where your contributions directly impact our mission and success to support the education community. In this pivotal role, you’ll help shape the growth and operations of our learning center, ensuring seamless delivery of high-quality educational services and a thriving educational community that aligns with our mission and vision.
As a member of our team, you’ll gain exposure to various facets of business operations, from optimizing processes to driving service excellence, while enjoying the flexibility to adapt and lead initiatives. This role requires exceptional leadership skills to inspire and guide a dynamic team, fostering a culture of collaboration, accountability, and continuous improvement. By engaging with students, parents, and staff, the Director of Operations ensures superior customer experience and contributes to creating a positive and inclusive community.
If you’re ready to collaborate with a passionate team, tackle meaningful challenges, and help revolutionize the education community, this is the role for you.
Key Responsibilities
- Deliver Seamless Customer Experience: Create an unmatched experience for clients by optimizing operations, implementing customer service standards, and exceeding expectations.
- Foster Trust Through Service Excellence: Establish high service quality standards and implement quality assurance measures to meet and exceed client needs.
- Champion Students’ Academic Success: Continuously improve service delivery to support students in achieving academic goals and becoming confident learners.
- Manage Daily Operations: Manage staff, budget, and resources while preparing regular reports to assess operational health.
- Drive Operational Efficiency: Reduce costs and boost productivity by leveraging technology, refining processes, and managing resources effectively.
- Build a High-Performing Team: Recruit, train, and empower staff to foster collaboration, accountability, and commitment to excellence.
- Strengthen Client Relationships: Build lasting connections with students, parents, and staff by addressing concerns and showcasing our commitment to excellence.
- Support Organizational Growth: Analyze performance metrics, identify opportunities, and implement strategic decisions that ensure sustainable success.
- Contribute to Local Education Success: Use your knowledge of the local BC education system to tailor programs that meet the academic needs of our community.
Skills
- Leadership and team management
- Exceptional customer service and relationship-building
- Analytical thinking and data-driven decision-making
- Proactive problem-solving and adaptability
- Quality assurance and operational risk management
- Strong technical proficiency in software and systems
- Time management and organizational skills
Qualifications
- Bachelor’s degree in business administration, management, or related field
- 3-5 years of operations management or leadership experience, preferably in a service-oriented environment
- Proven track record in customer service and team management
- Proficiency in operations management software and tools
- Familiarity with the local education system is a strong asset
- Ability to participate in the WorkBC Wage Subsidy Program
What We Offer
- Extended health and dental benefits after probationary period
- Paid vacation: 2 weeks annually to start
- Profit-sharing and bonuses
- Employee stock options
- Career growth supported by professional development and training
Be part of a collaborative and empowering organization where your contributions directly shape the future of education and strengthen our local community.
Equal opportunities are at the heart of VICI Learning, and as such, we believe tutors and coaches should also have equal opportunities for better employment. We believe no one should be discriminated against on the basis of gender, race, ethnicity, religion, colour, age, citizenship, disability of any sorts, sexual orientation, or any other basis.
We encourage everyone who is interested to apply.
How to apply: send us your resume and cover letter to admin@vicilearning.com
Job Type: Full-time
Pay: $24.00-$34.00 per hour
Expected hours: 30 – 40 per week
Additional pay:
Benefits:
- Dental care
- Employee stock purchase plan
- Extended health care
- On-site parking
- Paid time off
- Profit sharing
- Vision care
Schedule:
- Evening shift
- Weekends as needed
Ability to commute/relocate:
- New Westminster, BC V3L 3C6: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you have past experience working in an educational institution?
- What is your wage expectation?
- To be eligible for the BC Wage Subsidy Program, applicants must be permanent residents or citizens of Canada. Do you meet this criteria?
Education:
- Bachelor's Degree (required)
Experience:
- Operations management: 3 years (required)
Work Location: In person
Application deadline: 2025-02-10
Expected start date: 2025-02-24
