Customer Service Representative

Focus BC • Full-time • Surrey, BC, CA • 4d ago

We are seeking a Customer Service Representative to join our dynamic team. In this role, you will be the primary point of contact for our clients, ensuring they receive exceptional service and support. You will leverage your skills in customer relationship management to enhance client satisfaction. The ideal candidate will possess a strong background in account management and sales, with the ability to communicate effectively and analyze client needs.

Responsibilities:

Product Promotion: Promote and sell products and services
Product Knowledge: Develop a thorough understanding of our client’s offerings to effectively communicate benefits and address customer inquiries
Sales Targets: Meet and exceed both team and individual sales goals and performance metrics
Record Keeping: Maintain accurate records of sales activities and customer interactions
Team Collaboration: Share best practices and collaborate with team members to achieve collective objectives
Training Participation: Engage in regular training sessions to enhance sales techniques and product knowledge

What We Offer:

Comprehensive Training: Continuous workshops and support to ensure your success
Career Advancement: Opportunities for growth based on performance
Uncapped Commission: Commission-based pay structure and additional bonuses
Performance Bonuses: Additional incentives based on individual success
Dynamic Work Environment: Join a dynamic team where your contributions are valued
Supportive Culture: We prioritize the development of our team members and empower you to succeed
Exclusive Company Events: Invitations to our yearly luxurious gala and other company functions
Perks for Top Performance: Top agents will be invited to an all-expenses-paid annual trip to destinations like Las Vegas or Cancun