Services Coordinator - Home Care

Qualicare • Full-time • Port Coquitlam, BC, CA • 4d ago

Benefits:

Company parties
Competitive salary
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Training & development

Benefits/Perks

Full-time hours
Competitive Wages
Continuing education programs
Making a difference in the lives of those dealing with medical illnesses and age-related complications
Career Advancement
Free education and training with QPath Career Pathways Program

Overview

Qualicare Home Care is looking for compassionate, caring, and reliable individual to join our family as a Services Coordinator. Qualicare offers home care services that focus on providing the best quality of life for our clients and peace of mind for their families. Our clients are located throughout the Lower Mainland and we have offices in Vancouver, Surrey, and Port Coquitlam.

Job Summary

The Services Coordinator performs the majority of functions related to client management such as scheduling, client and caregiver communication, and more. She/he organizes and schedules clients and anticipates staffing requirements to effectively manage client volumes. The activities are conducted in accordance with the organization’s policies and procedures. There will be a requirement to be on call after regular business hours from time to time.

Responsibilities

Effectively meets the needs of each client by scheduling the client with caregiving services
Ensures compliance with standards of care
Monitors referral trends and anticipates increases/decreases
Responds to client/employee inquiries immediately
Ensures all relevant information is received either in written/verbal/electronic format
Assists with tracking and validating client-related documentation
Assesses client satisfaction
Responds promptly to incidents/complaints/compliments, documenting completely and relaying information to Care Coordinator immediately

Qualifications