Imagine arriving at work at a stunning slope-side hotel after a round of golf or a hike in the wildflowers. The Housekeeping Attendant is the heart of the operation as they work to elevate the guests’ lodging experience, ensuring that guest rooms and public areas are clean and welcoming for the guest. While positioned operationally behind the scenes, this role often has guest interactions and opportunities to promote a positive image of the property to guests by being friendly, professional, and able to address problems or special requests. The variety of tasks from working on this team in a resort setting will open opportunities for advancement internally and externally throughout the Tourism/Hospitality industry. If this sounds like the ideal work environment, fill out an application to work, live and play where you belong.
Compensation Information: $20.10 per hour
Physical Requirement: Medium, work activities involve handling loads between 10kg and 20kg; predominantly in an indoor setting.
The Perks And Benefits You’ll Get To Enjoy
- Winter/Summer Season Lift, Trail and Golf passes (varies by position)
- Access to our Employee and Family Assistance Program
- Dining discounts within our hotel & Resort-owned outlets
- Retail discounts in our Resort-owned outlets
- Friends and family rates at the Sun Peaks Grand Hotel
- Reciprocal programs with partnering ski areas & hotels
Skills You Bring With You
- Knowledge of the responsibilities of and working in housekeeping department is an asset but not required.
- Reliable and responsible person with team-based ethics.
- Physical ability to bend, crouch, lift, and be in motion for the majority of the shift.
- Previous customer service experience is an asset.
- Ability to thrive in a fast-paced environment with the ability to multi-task.
- Enjoys rewarding work with the opportunity to finish what you start and see the task completed to the end.
- Is or has interest in working towards a career in the Hospitality / Tourism industry.
Primary Responsibilities
Public Space Specific Operations:
- Monitors and cleans the hotel public areas (Corridors, Washrooms, Lobbies, Stairwells, Health Club & Fitness area etc.). Within these spaces, ensures all surfaces are clean (including floors, walls, windows, ceilings).
- Cleans all surfaces of the upper and lower hotel back of house space hallways.
- Remove refuse in public areas including the perimeter of the hotel and the Residences.
- Cleans administrative areas including removal of waste, recycling and vacuuming.
Houseperson Specific Operations
- Stocks and sorts the supply in all housekeeping closets and carts.
- Collects and sorts soiled linen in prescribed timelines for the laundry service to pick up.
- Collects garbage and recycling from all Hotel and Residence linen closets placing into correct compactors and bins.
- Delivers required resources to team members.
- Delivers, services and retrieves all guest requested hotel resources; such as playpens, humidifiers, etc.
- Ensures the security of guest rooms and privacy of guests by strictly following the hotel standard operating guidelines.
- Performs deep cleaning rotational cleaning duties aligned with schedule, adhering to:
- Hotel and Residences rooms and suites minimum cleaning Key Performance Indicators (KPIs) of 85%.
Guest Experience
- Acts with professionalism and provides a service standard that elevates the guest experience.
- Acts as an ambassador of the Hotel & Sun Peaks, as prompted by guests for direction and insight on internal and external events.
- Delivers quality service when assisting guests with room amenities, cleaning, and additional hotel standard special requests as it relates to their guestroom stay.
Why join us?
We are Canada’s second-largest ski area and a passionate team committed to providing the finest mountain resort experience to our guests.
Our people are at the heart of what we do, making a difference to our guests and our workplace every single day. That’s why we invest in the employee experience; to ensure everyone can be at their best and live our values.
No matter who you are, or your career journey to date, once you join the team at Sun Peaks, you’ll get to feel part of our special community right away. You and your wellbeing matter to us; you’ll have plenty of opportunities to grow and learn, as well as enjoy everything our beautiful mountain resort has to offer. In return, we expect you to be passionate about working together to create special memories for our guests, while taking care of our precious environment for others to enjoy into the future.
We are an equal opportunity employer, committed to building a diverse and inclusive culture, and encourage applications from all qualified individuals.
We acknowledge that we live, work, and play on the traditional territory of the Secwépemc People.
