The Sr. Manager, Logistics & Customer Service is responsible for the supply chain from the service partners to the end customers on a national basis while providing the customers one single point of contact for all topics concerning finished goods and/or visibility items. In this role you will plan and manage the logistic capacities and related resources required for these material flows with full visibility and traceability of product distribution. You will pro-actively engage key customers, in conjunction with the sales organization, to establish and maintain best in class customer collaboration programs that requires knowledge of customer’s strategies in areas of forecasting, ordering processes, stock levels in the trade and/or customer profitability management. You will regularly review logistical network based on business development to ensure planned sales can be executed without constraints. You will lead, develop and maintain a top-quality Logistics & Customer Service Team.
All the responsibilities we'll trust you with:
INBOUND TRUCK AND INTERMODAL CONTAINERS LOGISTICS
Manage all aspects of import operations including customs broker management, item classification and valuation and compliance reporting. Monitor the smooth flow of inbound intermodal containers to ensure timely pick-ups from rail yards, safe receipt of product in the 3PL warehouses, and empty returns to storage yards without incurring any penalty fees (demurrage / detention).
LOGISTICS ACTIVITIES / 3PL MANAGEMENT
Work with local 3PL management and keep in permanent contact with all service providers to ensure compliance with Service Level Agreements (SLAs), contractual obligations and KPI’s. Align with Red Bull HQ Purchasing for supplier compliance. Responsible for logistic budget planning, efficient use of the resources and logistic costs monitoring. Implement cost saving programs. Initiate, prepare, and manage logistics tenders and benchmark activities autonomously. Ensure and retain the right balance between service levels of Red Bull partners and related costs incurred. Ensure accuracy of stocks and product age with regular stock reconciliations. Pallet inventory management (CHEP pallets). Support Quality field samples management as per RBHQ guidelines. Provide customer support in addressing new requirements related to quality certificates. Act as first point of contact towards the customers, for all issues related to the order to deliver process. Ensure compliance to the Red Bull quality standards for all POS/VISIT and finished products (temperatures, humidity, warning & blocking guidelines, ….). Ensure product is handled correctly throughout the local supply chain in line with Global Quality standard (traceability, transport, and storage).
ORDER TO CASH PROCESS/DISTRIBUTION PARTNER MANAGEMENT
Control and set up procedures in terms of managing orders, credit notes, penalties and trade allowance. Facilitate supply of finished goods and POS for internal use (samples, events…) Minimize transport costs (the number of LTL shipments per month.) Evaluate the logistics network for optimization potential through warehouse or routing changes. Maximize customer fulfillment.
PROCESSES, SYSTEMS AND MISCELLANEOUS
Make sure to successfully deliver month end closure processing. Provide support by sharing required documentation and reporting during Internal and External Audits (Inventories, Orders, Invoices, …). Maintain systems and database integrity. Document and update local processes. Usage of standard reporting. Recommend improvements in current reporting. Standardize local specific reporting. Recommend improvement based on the reporting. Apply professional project management and install continuous process improvement cycle.
TEAM MANAGEMENT
Direct management of the day-to-day logistic planning and execution, dealing with any logistics and customer service queries in a timely and professional manner. Ensure that Customer Service organization is in line with objectives, propose and implement changes. General administration of the team through team leadership and being able to stand-in for all team roles if required. Set objectives for team members and periodic review of performance. Create a team spirit and a positive and service oriented working atmosphere. Ensure proper development plans for all the team members and nurture for succession planning.
Your areas of knowledge and expertise that matter most for this role:
- Minimum 5 years’ experience in Operations, Planning, Logistics and Customer Service disciplines in a multinational environment.
- Deep understanding of the logistics market and its players with the ability to effectively leverage previous work experience in managing multiple logistics providers.
- Self-motivated individual who can manage direct reports and foster individual performance.
- Strong negotiation skills with the ability to manage both internal and external stakeholders.
- Strong project management skills with full appreciation of the ‘big picture’, without losing sight of the detail and with the commitment to deliver quality results.
- Strong team player; driven, ambitious whilst ‘inclusive’ in approach.
- Process oriented with a holistic view of processes and experience in change management projects.
- Relationship builder with excellent communication and interpersonal skills.
- Solution, Quality and Service oriented.
- Proven ability to run analysis from multiple sources, providing reliable and valuable outputs.
- An entrepreneurial “can do” attitude facilitated by continuous improvement and application of appropriate “best practices”.
- Good skills in all MS products (Excel, Word, Power Point) is a must, Access is a plus.
- Knowledge of SAP R/3, SAP APO and BI is a plus.
- Bilingual skills (English and French) is a plus.
- Bachelor's Degree in Business, Finance, Supply Chain Management, Operations, Engineering, or related field.
Red Bull Canada is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. Accommodations are available throughout the recruitment process and applicants with a disability may request to be accommodated throughout the recruitment process. We will work with all applicants to accommodate their individual accessibility needs.
