Senior Business Analyst Lead
Status: Full Time
Hours: Monday – Friday, 35 hours/week
Home Campus: Fennell (hybrid work arrangements available)
Rate of Pay: Payband 11 ($96,466 - $120,582 per year)
Posting Date: February 24th, 2025
Closing Date: February 28th, 2025 at 7:00 pm EST
We believe the rich diversity among our students and the communities we serve should be reflected within our workforce. As educators, we believe it is important to act and show leadership in advancing the principles of reconciliation, equity, diversity, and inclusion in our community.
Job Summary
We are transforming Banner, our Enterprise Resource Planning (ERP) and Student Information System, to benefit from the latest offerings of its full baseline functionality within a managed cloud environment - eliminating our legacy risk, and building a strong foundation to support the evolving needs of the communities we serve.
Reporting to the EPMO Director, as part of the Banner Business Transformation Program, the Lead Business Analyst will guide and mentor a team of Business Analysts, driving the delivery of innovative and effective business solutions aligned with the Mohawk College’s strategic objectives for the Banner Business Transformation Program. The Lead Business Analyst will collaborate with the Senior ERP Director, other senior leaders, managers, and cross-functional teams to identify, analyze, and document business needs, ensuring high standards of communication and operational efficiency throughout the project lifecycle.
This role requires a deep expertise in business analysis methodologies and industry best practices to influence and shape business processes, systems, and organizational structures. The incumbent will also provide recommendations on sensitive issues that may affect organizational systems, and workflows, fostering excellence and collaborative problem-solving within the Business Analyst team.
To be compliant with the Acceptance of Payment Card Policy and PCI Requirements, this position is required to provide a Police Check prior to the commencement of employment.
What you’ll be doing:
Team Leadership and Planning
- Planning and managing the analysis activities of the team, such as data collection, modeling, testing, and evaluation.
- Ensuring best practices, methodologies, and standards are followed by the team.
- Ensuring that deliverables meet quality standards and business objectives.
- Reviewing and validating all deliverables ensuring consistency across all program workstreams.
- Liaise with Business Systems Analysts, Solution Architects, Lead QA and other subject matter experts to determine workflow, content & format of deliverables and timing of handoffs.
- Fostering a collaborative and supportive culture and motivating and inspiring the team to achieve program goals and deliver value to stakeholders.
- Balancing strategic vision with detailed execution, guiding both the business and technical teams to achieve project success while ensuring the alignment with business goals.
- Anticipate business or project issues and risks, make recommendations to mitigate, recognize the need for flexibility and diverse solutions while coping with complex situations through deliberate analysis and planning. Escalate key decision challenge to management.
Business Analysis Process
Initiation and Planning Phase
- Develop business cases by analysing the business problems or opportunities, conducting feasibility studies, and outlining potential solutions.
- Identify and analyse stakeholders, understanding their needs, interests, and influence on the project.
- Document findings from requirements elicitation activities such as interviews, workshops, and observations.
- Create detailed documentation such as Business Requirement Documents (BRDs), Functional Requirement Documents (FRDs), user stories, and use cases.
- Create Requirement Traceability Matrix to ensure alignment between requirements and project deliverables.
- Create visual representations of current and future business processes using techniques like flowcharts or BPMN diagrams.
- Develop use cases to describe interactions between users and the system, specifying functional requirements in a user-centric manner.
Execution Phase
- Collaborate with designers and architects to ensure that the solution design aligns with the documented requirements.
- Contribute to the creation of interface mock-ups or wireframes to visualize the user interface design.
- Write user stories with acceptance criteria to guide the development team in implementing functional requirements.
- Assist in developing test cases based on requirements to ensure comprehensive testing coverage.
- Contribute to developing test plans that outline the approach, scope, and resources required for testing.
- Create detailed test cases based on requirements to validate the functionality of the solution.
- Assist in coordinating UAT activities, resolving issues, and ensuring that stakeholders validate the solution against business requirements.
- Contribute to developing the deployment plan, outlining the steps and resources required to deploy the solution into production develop training materials and documentation to facilitate end-user training on how to use the new system or processes.
Closing Phase
- Lead and facilitate post-project reviews to assess outcomes, performance metrics and deliverables.
- Drive the creation of comprehensive lessons learned reports, capturing insights, best practices and strategic recommendations to inform and improve the execution for future projects.
- Work in partnership with the IT System Business Analyst, to oversee and guide the transition of project deliverables into operational processes in alignment to the “transition to operations” plan.
Business Process Improvement
- Analyse workflows, gather data, and collaborate with stakeholders to document how tasks are currently performed.
- Identify pain points, inefficiencies, bottlenecks, and areas for improvement within the current processes. This may involve analyzing data, conducting interviews, and facilitating workshops with stakeholders to gather insights into what's working well and what isn't.
- Create visual representations of current processes using techniques such as flowcharts, swimlane diagrams, or process maps.
- Research industry best practices and benchmark performance against similar organizations. This helps identify opportunities to adopt proven methodologies, tools, or strategies for process improvement.
- Conduct root cause analysis to understand the underlying reasons behind process inefficiencies or problems.
- Define the desired future state of the processes. This includes outlining goals, objectives, and key performance indicators (KPIs) for the improved processes.
- Facilitate brainstorming sessions and workshops with stakeholders to generate ideas for process improvement
- Collaborate with stakeholders to design and implement solutions. This may involve redesigning workflows, implementing new technologies, or introducing automation to streamline processes.
Administration and other duties as assigned.
What you’ll bring to the role:
- A three-year degree in such disciplines as Math, Computer Science, Statistics, Business Commerce, or a related field; or equivalent combination of education and experience.
- Post-graduate Business Analysis certificate considered an asset.
- Certified Business Analysis Professional (CBAP) is strongly preferred.
- Minimum of 7 years’ experience functioning as a senior business analyst or similar role, translating business needs into technical requirements and solutions in a private or public sector organization.
- Experience must include the implementation and delivery of projects, having participated in all aspects of the project life cycle.
- Experience in service improvement, solution requirements definition, business process engineering, test plan development, and test execution.
- Experience with formal test management methodologies and supporting tools.
- Experience developing effective and efficient solutions to diverse and complex business problems.
- Experience interacting with senior management to document, analyse, and recommend solutions and business changes and building strong relationships with stakeholders.
- Extensive experience working with and configuring ERP systems.
- Demonstrated experience providing technical direction, mentoring, and training to team members.
- Proven ability to plan and direct complex IT systems development/coding, testing, and implementation efforts.
- Strong leadership, coaching, and technical guidance experience, with the ability to facilitate communication between IT teams and business stakeholders.
- Extensive industry experience in business needs identification and assessment; solution delivery methodologies, tools, techniques and trends; and business case development.
- Advanced proficiency in requirements gathering and documenting; business process modelling and improvement, analysis; requirements traceability; acceptance test planning and execution.
- Working knowledge of project management and organizational change management concepts.
- Working understanding of the technical architecture components that comprise an ICT solution.
- Working knowledge of formal process improvement models or frameworks such as Lean, Six Sigma, CMMI.
- Proficiency in Microsoft Office, and diagramming tools such as MS Visio.
- Demonstrated commitment and understanding of human rights, equity, diversity, inclusion, and accessibility.
- The ability to communicate and work effectively with diverse students, employees, and communities.
What we offer:
- Progressive vacation plan starting with 22 vacation days per year plus holiday closure.
- Defined Benefit pension plan (CAAT) with contributions matched by Mohawk College.
- 93% top up of maternity and parental leave pay for 52 weeks.
- Annual employee performance incentive program.
- Comprehensive benefits package including health, dental, vision, paramedical services (massage therapy, acupuncture, naturopath, psychotherapy and psychology), short-term and long-term disability.
- Ability to take courses at a reduced rate for employees and dependents.
To find out more about working at Mohawk College, please visit https://www.mohawkcollege.ca/about-mohawk/careers-at-mohawk
We are committed to reconciliation and nurturing an inclusive, diverse, equitable, and accessible (IDEA) environment for everyone who learns and works at Mohawk College. We welcome applications from racialized persons, women, Indigenous people, persons with disabilities, 2SLGBTQIA+ persons, and others who may contribute to the further diversification of ideas.
The College is committed to fostering inclusive and barrier-free recruitment and selection processes. If you require accommodation during any stage of the recruitment process, please contact Human Resources.
To learn more about Mohawk College’s commitments, please visit the Mohawk College strategic plan webpage: https://www.strategicplan.mohawkcollege.ca
