At Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experience, or designing an app that will impact the lives of people across the country, we’re up for the challenge. From our office in Downtown Toronto, we’ve created leading eCommerce experiences in the online grocery shopping, beauty, pharmacy, and apparel spaces, and we’re only just getting started.
Why is this role important?
About the Role:
As Specialist, Online Shopping Experience, you will be responsible for the tactical implementation to bring ongoing Omni channel merchandising programs to life on the enterprise banner web sites and mobile applications. You will manage and maintain all program planning documents for periodic on-site planning, including reviewing intake documents, managing content calendar, managing copy & asset matrix document and ensuring assortment files are complete for each period. You have a high attention to detail as you QA weekly programs ahead of launch to ensure tactics align with program briefs. You will own weekly campaign reporting and will back all decisions made onsite and in app with data-based insights from analytics reporting, experimentation, and qualitative research.
Responsibilities:
- Manage and maintain all program planning documents for periodic on-site planning, including QA of programs pre-launch and day of launch to ensure tactics align with program briefs
- Work alongside omnichannel team to ensure that our online and offline experiences are aligned and provide a consistent experience for our customers
- Develop JIRA tickets and brief in creative, copy and digital production teams on onsite programs
- Manage weekly and periodic reporting and draw insights from component and campaign data to provide learnings for future campaigns and onsite decision making
- Work with PC Express product teams to identify new features to develop and assist in UAT of new feature launches
- Collaborate with the SEO team to ensure all content updates adhere to SEO guidelines, contributing to improved search engine performance and organic reach
- Develop and execute A/B tests alongside experimentation team to optimize the online shopping experience
Does this sound like you?
- Bachelor’s degree (BA, BCom, or similar)
- 2-3 years of experience in eCommerce merchandising industry, digital marketing, digital content operations or account management
- You identify and execute on opportunities to collaborate with your own team, cross-functional teams, and external stakeholders
- Must be highly competent in Excel
- You enjoy a mix of performing routine tasks that will enable our day-to-day business while being able to appropriately prioritize ad hoc work when required
- You can regularly present in team meetings and can influence stakeholders using data and storytelling for online shopping experience strategy
- You are aware of usability and accessibility standards and SEO best practices
How You’ll Succeed:
At Loblaw Digital, we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.
We’re able to keep innovating because our colleagues are passionate about their work and excited about the future of eCommerce.
If you have big ideas, undeniable enthusiasm, and thrive in a collaborative, creative, and diverse group, we’ll get along just fine.
Looking for a challenge? Good. Love an innovative work environment? Even better.
Apply today.
Employment Type:
Full time
Type of Role:
Regular
Loblaw Digital recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.
In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.
