Job Title:
Technical Support Representative (Automotive) Onsite
Job Description
The Technical Support Representative (Automotive) On-Site responds to basic to complex inquiries of a technical nature including hardware/software, or other designated client products. This position assists external/internal users of the client's technical products or services by answering questions and solving problems involved in their use.
Title: Technical Support Representative
Location: Glace Bay, NS
The Technical Support Representative interfaces with customers via inbound/outbound calls and/or via the web. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. (Military veterans are encouraged to apply.)
A NEW CAREER POWERED BY YOU
Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “
World’s Best Workplaces,” “
Best Company Culture,” and “
Best Companies for Career Growth” awards every year? Then Technical Support Representative position at Concentrix is just the right place for you!
As Technical Support Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are.
CAREER GROWTH AND PERSONAL DEVELOPMENT
This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
What You Will Do In This Role
As a Technical Support Representative (Automotive), you will:
- Respond to escalated automotive-related product questions and concerns in a timely manner.
- Resolve customer inquiries following standardized processes while referencing an internal knowledge base,
- Identify customer needs by asking relevant questions, researching the matter at hand, and coordinating with other departments to ensure timely resolutions.
- Collaborate with customers, dealerships, and/or field support teams to gather necessary information, as applicable, to support customer escalations.
- Communicate, in writing (email, text, or chat), with customers regarding their motivation for contact and provide follow-up communications, as needed, throughout the resolution journey toward completion.
- Deliver expert customer experiences…with a smile.
Your Qualifications
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Technical Support Representative role include:
- High School diploma or GED, and be at least 18 years of age.
- Automotive enthusiast or have a relative knowledge of how automobiles work.
- Possess natural customer service skills and genuinely enjoy helping people.
- Be an empathetic problem solver and critical thinker.
- Comfortable working with computers and the internet, as well as operating several applications simultaneously.
- Prior experience in the automotive industry, customer service, and/or case management, as well as a minimum of one (1) year in a customer-facing role, are preferred.
- Must reside in Canada (Have an Open Work Permit if applicable)
What’s In It For You
One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:
- Wage $18.50/Hr
- Paid training (3 weeks in a classroom setting and 2 weeks of hands on training)
- Mon-Fri 9am-9PM
- Lucrative employee referral bonus opportunities
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- Excellent benefit program: Medical, Dental, Vision, RRSP to name a few
REIMAGINE THE BEST VERSION OF YOU!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”
Location:
CAN, Glace Bay, NS
Language Requirements:
Time Type:
Full time
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Concentrix is an Equal Opportunity Employer and complies with the fair employment practice laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by coworkers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, pregnancy or other protective status.
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