Company Description
AWP Safety, is North America’s leading traffic control specialist. Our team of over 9,000 professionals helps secure 2,000 work zones every day – ensuring customer crews, drivers, and our own teams get home safely. We protect those who operate, maintain, and upgrade infrastructure in the energy, broadband, and transportation sectors and provide traffic control for community events and parades.
Since our founding in 1981, we have served customers through the talent of extraordinary team members committed to customer focus, growth, valuing each other, safety and quality, and a sense of urgency
Job Description
The Operations Manager will uphold the core values of Ownership, Trust, and Teamwork. This position will have a passion for safety and leading teams. The Operations Manager will support our initiatives that protect employees, customers, and assets allowing all our team members to return home safely every day. This role is instrumental in achieving success through hard work, integrity, and developing yourself and others.
- Direct leadership/supervision for 50+ Protectors (field-based crews)
- Support the Area Manager and General Manager in managing and executing company initiatives
- Collaborate daily with all Area Staff, with a goal of Continuous Improvement in all functional areas of the business
- Maintain Field and Office Responsibilities
- Ensure safety, quality, training, employee engagement, and retention standards are met
- Protect the company’s team members, customers, and assets against losses, injuries, and accidents through enforcement of safe work practices
- Coach, Motivate, Develop assigned team of protectors
- Develop relationships with new and existing customers to achieve goals and new business opportunities
- Perform job site and vehicle inspections, attend pre-bid meetings, meet with clients, and work in the field with the team as needed
- Address customer service issues promptly and efficiently while providing the highest level of customer service
- Prepare daily schedules
- Monitor daily employee issues including payroll, timekeeping, benefits, time off requests, customer issues, and training requirements
- Facilitate teambuilding efforts and regular communications with team members
- Engage and support the training of new and current employees to reduce turnover, promote efficiency and reduce labor costs
- Obtain provincial-specific certifications
- Become a subject matter expert in work zone setup/design and professional flagging
- Oversee daily operations and maintenance of company assets
- Planning traffic control staffing requirements, deploying company resources, resolving issues, planning, monitoring and evaluating customer requirements and coordinating service
- Meets traffic control demands by hiring, orientating and managing traffic control personnel, verifying work in progress, resolving problems, and reporting progress
- Achieves customer satisfaction by negotiating service requirements and rates, anticipating and planning service requirements
- Drafting traffic control plans, determining site material and equipment requirements, creating quotes
- Reviewing customer invoices, recording employee time, entering payroll data
- Fulfills on site safety standards by completing pre-construction hazard assessments, site inspections, spot checks, certification requirements
- Improves efficiency of current operational process, by evaluating current processes, recommending new methods/systems, policies and procedures, and implementing revisions
- Completes operational requirements by developing schedules, assigning and monitoring existing assets, and identifying new required resources, implementing toolbox talks and productivity standards, resolving problems, implementing and enforcing new procedures
- Completing administrative requirements by organizing and maintaining office files, completing reports
- Seeks continual efficiencies within the operation
- Contributes to team effort by accomplishing all other tasks as required
- Other duties as assigned
Qualifications
- 4-year degree in a business-related field is a plus but not required
- High School Diploma or GED completion required
- 1-2 years of supervisor experience and building teams with 20+ team members
- Must be able to and enjoy connecting with field-level customers and contacts
- Excellent verbal and written communication skills
- Ability to build and maintain working relationships with your team
- Contributes to the engagement and ongoing development of AWP Safety employees
- Intermediate computer skills including Microsoft Office products and customer relationship management systems
- Must adhere to and promote safe workplace practices
- Valid drivers’ license and ability to meet AWP Safety driver standards
- Excellent interpersonal skills and a collaborative management style
- Excels at operating in a fast-paced environment with a commitment to get the job done
- Excellent people manager, open to direction and constructive criticism
- Ability to challenge and debate issues of importance
- Ability to look at situations from several points of view
- Delegate responsibilities effectively
- High comfort level working in a diverse environment
- Adept problem-solving skills
Additional Information
WHAT YOU WILL LOVE/PERKS
- Company provided vehicle with fuel card for work purposes
- Health/Dental benefits
- RRSP program
- EAP (Employee Assistance Program)
- Career Growth
- Paid Time Off and Paid Holidays
WORK ENVIRONMENT AND PHYSICAL DEMANDS
- The employee must be able to successfully handle the physical demands of this position, which include but are not limited to the following:
- Variable hours of operation based on staffing needs and workload
- Ability to work in a variety of physical positions, including sitting, standing walking, and driving
- Regular exposure to all weather conditions in combination with regular work time indoors in environmentally controlled conditions
- Position lifts or carries objects up to 20 kg (50 lbs.)
- AWP named one of America’s Greatest Workplaces 2023 and 2025 for Diversity
Compensation: $ 60-70K + Company Vehicle + 7% AIP Bonus.
The base pay offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
AWP Safety is an Equal Opportunity Employer (EOE). Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to their race, color, age, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
