- Education: College/CEGEP
- Experience: Experience an asset
Tasks
Respond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified difficultiesCollect, organize and maintain a problems and solutions log for use by other technical support analystsParticipate in the redesign of applications and other softwareSupervise other technical support workers in this groupProvide business systems, network and Internet support to users in response to identified difficultiesTroubleshoot and resolve technical problems
Work conditions and physical capabilities
Attention to detail
Personal suitability
AccurateEfficient interpersonal skillsInitiativeOrganizedTeam playerReliability
Health benefits
Health care plan
Work Term: Permanent
Work Language: English
Hours: 35 to 37.5 hours per week
