Job Title: Outdoor Host Lead
Location: Mahogany Lake, Calgary, Alberta
Employment Type: Seasonal (Full-Time / Part-Time)
Reports To: Outdoor Recreation Supervisor
Position Overview
The Outdoor Host Lead is a key support role at Mahogany Lake, bridging the operational gap between the Outdoor Recreation Supervisor and the Outdoor Host team. This position is responsible for supporting day-to-day waterfront and recreation activities while providing on-site leadership in the absence of the Supervisor. The Outdoor Host Lead helps ensure a safe, clean, and welcoming lakefront environment by mentoring staff, enforcing safety protocols, and assisting with logistical coordination of rentals, equipment, and community programming.
Key Responsibilities
Team Leadership & Support
- Provide daily leadership and direction to the Outdoor Host team when the Supervisor is unavailable.
- Mentor new and returning staff to ensure consistent delivery of service and adherence to operational protocols.
- Support training refreshers, task delegation, and accountability checks throughout shifts.
Operations & Customer Service
- Oversee and assist with watercraft and sports equipment rentals, ensuring procedures are followed.
- Act as the first point of contact for escalated guest concerns in the Supervisor’s absence.
- Maintain a presence across the park and beach to support team needs and monitor service levels.
Safety, Cleanliness & Rule Enforcement
- Monitor beach and lake areas for safety, enforce facility rules, and assist with emergency response when needed.
- Identify and respond to hazards or unsafe behaviors promptly, escalating issues when appropriate.
- Conduct spot checks on equipment, cleanliness, and team performance, ensuring quality and compliance.
Maintenance & Inventory Support
- Conduct routine checks of watercraft and equipment, ensuring items are cleaned, stored, and ready for use.
- Assist in tracking supplies and equipment needs; communicate shortages to the Supervisor or Facility Manager.
- Report minor maintenance needs or safety hazards to the Maintenance Department.
Communication & Coordination
- Communicate shift highlights, safety incidents, and inventory needs to the Outdoor Recreation Supervisor.
- Support coordination of community events and group bookings alongside the Supervisor.
- Assist with incident and rental reporting to maintain accurate shift records.
Qualifications & Requirements
Education & Experience:
- High school diploma or equivalent preferred.
- 1+ year experience in outdoor recreation, customer service, or beach operations.
- Prior leadership or supervisory experience is an asset.
Certifications:
- Valid First Aid & CPR certification (or willingness to obtain).
- Boating license or water safety training preferred.
- Lifesaving certification (e.g., Bronze Cross, NLS) is an asset.
Skills & Attributes:
- Strong interpersonal and communication skills with the ability to lead by example.
- Able to work independently and adapt to shifting priorities.
- Comfortable working outdoors in all weather and performing physical tasks (lifting up to 50 lbs).
- Responsible, proactive, and solution-oriented under pressure.
Work Environment
- Work takes place primarily outdoors at the lakefront, beach, and park facilities.
- Frequent physical activity including lifting, standing, and walking throughout shift.
- Flexible availability including weekends, evenings, and holidays required.
