Manager, Facilities and Customer Service
(Permanent, Full-Time)
Located on the traditional, ancestral and unceded lands of the Musqueam, Squamish, and Tsleil-Waututh Nations, West Vancouver is a vibrant community on the North Shore and home to parks, beaches, and to sports, recreation and arts amenities. We are seeking employees with a passion for public service who share our commitment to creating a complete, inclusive and livable community. Our dedicated staff deliver services, operate facilities and run the programs that enhance the well-being of our community.
The West Vancouver Facilities and Asset Division is currently seeking a Permanent Full-Time Manager, Facilities and Customer Service. Reporting to the Senior Manager, Real Property and Facilities, this position’s responsibilities include:
- Providing day-to-day operational leadership for maintenance scheduling, service request administration, and frontline facilities operations;
- Supervising applicable maintenance staff ensuring timely, safe and efficient delivery of services and preventative maintenance at the operational level;
- Scheduling and assigning facilities operations work to facilities maintenance staff, engineers and service providers involved in facilities operations;
- Coordinating and overing communications and workflow between Facilities and Assets department and the organization;
- Lead the end-to-end administration of the facility work order system; triage, prioritize and schedule maintenance and custodial work for staff and contractors;
- Oversee operational budgets and forecasts related to service delivery; monitor expenditures and contribute to departmental reporting;
- Manage and continually improve quality-control programs for custodial, waste management, access control, security and service request functions;
- Implement or support continuous-improvement initiatives, customer experience improvements and service-level monitoring for Facilities operations;
- Manage and implement the emergency management response and recovery procedures including updating emergency supplies;
- Oversee day-to-day operations of access control and security systems, coordinating with the Facilities Asset Project Manager on system upgrades and renewals;
- Participates in other duties and special projects as assigned.
The preferred candidate will possess:
- A diploma in Building Technology or related field, or equivalent combination of training and experience;
- Knowledge of building maintenance trades, operational preventive maintenance, pool operations, ice arena operations;
- Supervisory experience in scheduling, quality control, and contractor coordination within facilities operations.
- Proven ability to establish effective working relationships and deliver high-quality customer service across diverse stakeholders.
- Strong communication (oral and written), organization and problem-solving skills; proficiency with CMMS/work order systems and Microsoft Office;
- A valid unrestricted Class 5 BC Driver’s Licence.
The successful candidate will be required to supply a police information check and a copy of their credentials.
This posting does not list all the duties of the position, nor does it fully detail the required skills, knowledge and abilities, licences and certificates required of candidates. For details, please refer to the job profile attached to the posting on our website at www.westvancouver.ca/careers.
Position Status:
Exempt – Permanent Full-Time
Hours of Work:
35 hours per week (hours and days of work may vary)
Starting Rate of Pay:
$99,230 – $111,500 per annum (2025 rate)
Closing Date:
11:59 p.m. on Tuesday, July 14, 2026
To Apply:
Please visit the District of West Vancouver’s Career Centre at westvancouver.ca/careers to apply for this position.
We want to thank all applicants, however only those chosen for an interview will be contacted.
01440-26-EXEMPT-09
If you have any questions please contact us at careers@westvancouver.ca
