- Work Term: Permanent
- Work Language: English
- Hours: 30 to 40 hours per week
- Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
- Experience: 1 year to less than 2 years
Work setting
Computer hardware or software retailer/wholesalerRelocation costs covered by employerWilling to relocate
Tasks
Respond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified difficultiesCollect, organize and maintain a problems and solutions log for use by other technical support analystsSupervise other technical support workers in this groupProvide business systems, network and Internet support to users in response to identified difficultiesSet up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Supervision
1 to 2 people
Certificates, licences, memberships, and courses
Associate Computing Professional (ACP)Cisco certified network associateMicrosoft certified professional (MCP)A+ Certification
Computer and technology knowledge
AndroidSecurity softwareWord processing software.NETMS WindowsTCP/IP
Security and safety
BondableCriminal record check
Transportation/travel information
Travel expenses paid by employer
Work conditions and physical capabilities
Fast-paced environmentWork under pressureTight deadlinesRepetitive tasksManual dexterityAttention to detailSittingCombination of sitting, standing, walkingStanding for extended periodsBending, crouching, kneeling
Personal suitability
AccurateClient focusEfficient interpersonal skillsExcellent oral communicationExcellent written communicationInitiativeJudgementOrganizedTeam player
Screening questions
Are you available for the advertised start date?Are you currently legally able to work in Canada?Are you willing to relocate for this position?Do you currently reside in proximity to the advertised location?Do you have previous experience in this field of employment?What is the highest level of study you have completed?
Financial benefits
Gasoline paid
Other benefits
Transportation provided by employerParking available
