JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Sous la responsabilité de la Directrice Principale, Conformité Globale, Qualité et Performance, le/la Gestionnaire des Fournisseurs est le/la contributeur/trice clé(e) au succès des partenariats avec les fournisseurs externes. Ce rôle interagit étroitement avec la Gestion Integrée des Installations et les autres lignes d'activité pertinentes, les Achats, les clients et les fournisseurs pour assurer des relations solides et mutuellement bénéfiques. CE QUE VOUS FEREZ Gérer les processus de gestion des fournisseurs pour surveiller les performances, y compris des audits et évaluations régulières. Exploiter les données de divers systèmes pour développer des perspectives opérationnelles, des rapports de performance et des recommandations stratégiques. Faciliter les réunions avec les fournisseurs et suivre les actions en cours jusqu'à leur achèvement, assurant responsabilité et progrès. Surveiller les Indicateurs Clés de Performance (KPI) et les Accords de Niveau de Service (SLA) pour les fournisseurs stratégiques dans les catégories clés, identifiant les tendances et les domaines d'amélioration. Communiquer avec l'équipe de direction concernant la performance des fournisseurs, incluant des mises à jour régulières et signalant les problèmes si nécessaire. Servir de point de contact pour les problèmes liés à la performance des fournisseurs, développant et mettant en œuvre des stratégies de résolution. Gérer les améliorations des processus internes identifiées grâce à la collaboration avec les fournisseurs, favorisant une culture d'amélioration continue. Gérer des projets spéciaux selon les demandes, y compris les changements de fournisseurs, les initiatives de réduction des coûts et les améliorations de la qualité de service. Superviser l'adoption complète du système technologique de bons de travail (Corrigo) et fournir une formation aux équipes de Gestion des Installations pour assurer une utilisation optimale. Assister et soutenir le processus d'appel d'offres, y compris l'évaluation des propositions et la participation de la sélection des fournisseurs. Développer et maintenir des relations solides avec les fournisseurs clés, agissant comme principal point de contact pour les opérations quotidiennes. Coordonner avec les parties prenantes internes pour recueillir des retours sur la performance des fournisseurs et identifier les domaines d'amélioration des services. Autres tâches assignées, s'adaptant à l'évolution des besoins et priorités de l'entreprise. CE QUE NOUS RECHERCHONS Diplôme post-secondaire d'un établissement accrédité ou expérience équivalente requise avec expérience en gestion de fournisseurs 5 ans + d'expérience en Gestion des Installations est un atout majeur Acuité financière Excellentes compétences en communication écrite et verbale Fortes compétences interpersonnelles avec capacité à interagir avec des clients internes et externes Bonnes aptitudes pour le service client ; solides compétences interpersonnelles et intégrité Qualités analytiques avérées pour mesurer la performance des fournisseurs Excellentes compétences en analyse, résolution de problèmes et gestion de projet Capacité démontrée à gérer plusieurs projets – priorisation Compétences exceptionnelles en relations humaines, démontrant la capacité à travailler confortablement avec des individus à tous les niveaux de l'entreprise Capacité à créer et favoriser des relations positives avec les clients Agir de manière collaborative pour résoudre des problèmes et gérer des situations spontanées et uniques avec professionnalisme et orientation service client Maîtrise des produits Microsoft Office tels que Microsoft Excel, PowerPoint, Word, Outlook, tableau de bord Tableau, etc. Reporting to the Senior Director, Global Compliance, Quality and Performance, The Vendor Manager is the key contributor to successful partnerships with third-party suppliers. This role interfaces closely with IFM and other relevant business lines, Sourcing, clients, and vendors to ensure strong, mutually beneficial relationships. WHAT YOU’LL DO Drive vendor management processes to monitor performance, including regular audits and assessments. Leverage data from various systems to develop operational insights, performance reports, and strategic recommendations. Facilitate vendor review meetings and track outstanding action items to completion, ensuring accountability and progress. Monitor Key Performance Indicators (KPI) and Service Level Agreements (SLA) for strategic suppliers in key categories, identifying trends and areas for improvement. Communicate with senior management team regarding vendor performance, providing regular updates and escalating issues as needed. Serve as point of escalation for issues related to vendor performance, developing, and implementing resolution strategies. Spearhead internal process improvements identified through collaboration with suppliers, fostering a culture of continuous improvement. Manage special projects as requested, including vendor changes, cost-saving initiatives, and service quality enhancements. Oversee full adoption of work order technology system (Corrigo) and provide training to Facility Management teams to ensure optimal utilization. Assist and provide support in the RFP process, including evaluating proposals, and participating in vendor selection. Develop and maintain strong relationships with key vendors, acting as the primary point of contact for day-to-day operations. Coordinate with internal stakeholders to gather feedback on vendor performance and identify areas for service enhancement. Other duties as assigned, adapting to evolving business needs and priorities. WHAT WE’RE LOOKING FOR Bachelor’s degree from an accredited institution or equivalent experience required with Vendor management experience 5 years + experience in Facility Management is a strong asset Financial Acumen Excellent written and verbal communication skills. Strong interpersonal skills with the ability to interact with executive level internal & external clients. Customer service mindset; solid interpersonal skills and integrity. Proficient analytical qualities to measure vendor performance. Excellent analytical, problem solving, and project management skills. Demonstrated ability to manage multiple projects – prioritization. Exceptional people skills, exhibiting the ability to work comfortably with individuals at all levels within the company. Ability to create and foster positive customer relationships. Acts collaboratively to solve problems and resolve spontaneous and unique situations with professionalism and customer service orientation. Proficient with Microsoft Office products such as Microsoft Excel, PowerPoint, Word, Outlook, Tableau dashboard, etc WHAT’S IN IT FOR YOU Join an industry leader and shape the future of commercial real estate Deep investment in cutting-edge technology to power your work Comprehensive and competitive benefits plan A supportive, caring and diverse work environment designed for your growth and well-being Location: Remote –St Laurent, QC, Toronto, ON If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Activate your Personal Job Alerts now and receive opportunities as soon as they are advertised. If you're a current JLL employee, please apply using the Internal Career Site At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.
