🚀 Our Client is hiring: Scaled Customer Success Coordinator 🚀
Contract: 3 months
Hybrid: Toronto 2 days in the office
Pay: T4 only - $24.32/hr - $30/hr
Join our client's team and contribute to the success of customer initiatives focused on engagement and key health metrics for mapped accounts. As a Scaled Customer Success Coordinator, you’ll play a crucial role in driving customer satisfaction by reaching out to accounts and ensuring a seamless experience with our scalable customer success programs.
This hybrid role allows flexibility to work from home or in-office, depending on what works best for you and your team.
Responsibilities:
- Collaborate with project team members and operational partners to identify and target key accounts
- Monitor customer usage and health metrics to identify opportunities for proactive outreach
- Engage with customer contacts to share and invite them to Scaled Customer Success Programs
- Follow internal policies and external regulations to ensure customer information is handled securely
- Coordinate with internal teams (sales, ops, customer success) to track and document outreach activities
- Use approved communications while ensuring brand and tone consistency
- Proactively raise any potential risks, issues, or errors with project managers
- Report on key customer metrics and successes
Basic Qualifications:
- 2+ years in a customer-facing role (customer success, sales, technical support, product support) within a tech, SaaS, or similar industry
- Experience working with cross-functional teams
- Strong organizational skills, attention to detail, and excellent time management
Preferred Qualifications:
- Experience in SaaS customer support or customer success
- Proficient in CRM systems and MS Office
- Ability to manage tasks, schedules, and deadlines in a fast-paced environment with minimal supervision
- Strong customer-centric mindset
Desired Skills:
- Project Management
- Communication & Collaboration
